AutoSSL would normally renew this certificate now, but 0 of the website’s secured domains just failed DCV.
Can WHM stop sending me emails about ZERO secured domains that just failed DCV? If none of them failed DCV, then why is it complaining? I'm receiving those emails -twice- (EDIT: TWELVE TIMES) every day because some genius customer defined their subdomains over at the registrar and only made the A record point to our server's IP so all WHM's default subdomains are not pointing to anywhere on the internet, I know, they could remove them from cPanel, but regardless, I don't need to be receiving a ton of emails for an error that doesn't even make any sense to begin with. Receiving enough spam as it is, no need to receive some from cPanel on top of it.
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Hey hey! Could you post the actual text or a screenshot of the message so I can see that?
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Sure, which one of the 50-ish emails I received over the last few days do you want to see? I'm receiving one almost every 2 hours and it's beginning to p1ss me off. They are all for the same account. I understand mail.thatdomain.com does not exist on the internet, but why is WHM complaining that ZERO of the website's secured domains failed DCV? If ZERO of them failed, then STFU? They host their emails over at Microsoft. I even tried to remove mail.thatdomain.com from the DNS zone entirely, but WHM still sends me those multiple times a day. I also tried to delete the SSL host, then to regenerate the cert using the AutoSSL feature in WHM and it still sends me those:
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Thanks for the additional details. I did find an older case (COBRA-12957) but it seems to have been abandoned when that team went through a transition. I spoke with the team and filed a new case, CPANEL-43923, with some additional details about this behavior, so that will get dealt with now.
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Can one of you guys also fix your code so that it only sends a maximum of 1 (ONE) email per day about an account failing DCV? Sending one every hour or two is extremely annoying and overkill.
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Yes, there is a note in the case not only about the confusing wording but also the quantity of messages.
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BTW, I saw another case number I wanted to read about a few weeks ago but I could not figure out how on this fancy new cPanel forum site. They don't even show up when you Google them. How can I read cases e.g. CPANEL-43923
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It depends on the case number - some have a public guide attached to them and some don't. This one doesn't since there isn't really a workaround besides disabling the notifications completely.
If you have a number you can't find details on in our system here:
https://support.cpanel.net/hc/en-us/sections/360008753193-Support-Topics
just let me know and I'll check the status for you - I'm happy to do that anytime!
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So apart from waiting months/years for cPanel to do something about it, what can I do to make it stop? I don't want turn those notifications off because there might some day be one that I need to receive. But I've received 9 of them since I posted my last message on here yesterday. What can I do to make it STFU? Every single one of them is about mail.thatdomain.com that does not exist on the internet. WE DO NOT CARE. IT'S FINE. How can I make it renew the cert without mail.thatdomain.com so that it stops emailing me every hour or two about it?
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The best option would to be exclude the domain as mentioned in the email itself, which can be done from the cPanel >> SSL/TLS Status page of the account in question.
Disabling any global notifications will keep you from receiving important updates as this is technically considered a "failure" on the system.
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I saw that link but when I click it, it leads to an URL with a different port than WHM. How can I access that location from within WHM?
Also, I understand it's a failure and I don't want to disable it, but how do I fix that "failure" if not by disabling those erroneous, relentless, spammy emails?
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You can't - that has to be done inside cPanel, not WHM.
There also isn't a way to fix the failure at this time as that's on our end.
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Wait, so are you implying that the customer will have to do this inside their cPanel? Also, are you implying that the customer can turn the notifications back on at any given moment?
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You can do it for them, but yes, and yes.
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But what I'm saying is, you see in the email that the cert expires on Saturday, March 23, 2024. Is there a way to invalidate it right now so that AutoSSL generates a new one without the missing domain subdomain that points to nowhere on the internet?
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I hadn't considered that option :D
You could delete the SSL from WHM >> Manage SSL Hosts by deleting that certificate there and then using Manage AutoSSL to re-run it for all users.
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In the 2nd post at the top of this thread: "I also tried to delete the SSL host, then to regenerate the cert using the AutoSSL feature in WHM and it still sends me those".
It doesn't work, it says that WHM will not renew the certificate because 0 domains failed DCV. Anyway, if you read the messages in the thread, all the information is there.
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I missed the part about that not working - sorry about that!
At this point it would be best to submit a ticket to our team to see if there is another workaround for this issue for your particular system.
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