cannot access cpanel and webmail

Mohd Faiq

• March 13, 2024 03:30

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  Mohd Faiq

  • March 13, 2024 03:35

  my company cannot access webmail and cpanel. 

   

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  Andrew

  • March 13, 2024 07:41

  Do you have root access to the server or you only have an account there? In that case you need to contact your hosting provider to assist.

  Andrew N. - cPanel Plesk VMWare Certified Professional
  Do you need immediate assistance? 20 minutes response time!* Open a ticket
  EmergencySupport - Professional Server Management and One-time Services

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  Mohd Faiq

  • March 13, 2024 08:10

  did u mean admin id?

   

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  Andrew

  • March 13, 2024 08:23

  You should have a username called "root" and you should be able to login at domain.com/whm address.

  Andrew N. - cPanel Plesk VMWare Certified Professional
  Do you need immediate assistance? 20 minutes response time!* Open a ticket
  EmergencySupport - Professional Server Management and One-time Services

  0
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  Mohd Faiq

  • March 13, 2024 08:27

  this is server account, from amerin hotel prestige palm

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  Andrew

  • March 13, 2024 08:30

  then you need to contact them, we cant assist sadly.

  Andrew N. - cPanel Plesk VMWare Certified Professional
  Do you need immediate assistance? 20 minutes response time!* Open a ticket
  EmergencySupport - Professional Server Management and One-time Services

  0

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