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Web Site wont load after alias/subdomain was removed

Comments

6 comments

  • Amiga500

    One thing I noticed is that when you try to bring up the site it shows a "wordpress" icon on the tab in the browser. 

    Also, the Chrome browser shows: (firefox comes up with nothing).

    This page isn’t working

    example.com is currently unable to handle this request.

    HTTP ERROR 500
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  • Amiga500

    WP Toolkit shows the site as "broken" and one of the errors is, "[error]FailedToExecuteWpCliCommand: exit status 254[/error] Parse error: syntax error, unexpected 'define' (T_STRING) in /usr/local/cpanel/3rdparty/wp-toolkit/plib/vendor/wp-cli/vendor/wp-cli/wp-cli/php/WP_CLI/Runner.php(1343) : eval()'d code on line 37"

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  • Amiga500

    Another error:

    Site data was not refreshed due to the following error: Failed to reset cache for the instance #7: Fatal error: Uncaught Error: Undefined constant "THEME_NAME" in /home/bmda/public_html/staging/wp-content/themes/jupiter-child/framework/metaboxes/metabox-pages.php:8 Stack trace: #0 /home/bmda/public_html/staging/wp-content/plugins/jupiter-donut/includes/meta-boxes/class.php(1086): include_once() #1 /home/bmda/public_html/staging/wp-content/plugins/jupiter-donut/includes/meta-boxes/class.php(1094): mk_load_metaboxes() #2 /home/bmda/public_html/staging/wp-content/plugins/jupiter-donut/jupiter-donut.php(463): require_once('/home/bmda/publ...') #3 /home/bmda/public_html/staging/wp-content/plugins/jupiter-donut/jupiter-donut.php(183): Jupiter_Donut->load_files(Array) #4 /home/bmda/public_html/staging/wp-includes/class-wp-hook.php(324): Jupiter_Donut->{closure}('') #5 /home/bmda/public_html/staging/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #6 /home/bmda/public_html/staging/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #7 /home/bmda/public_html/staging/wp-settings.php(643): do_action('init') #8 /usr/local/cpanel/3rdparty/wp-toolkit/plib/vendor/wp-cli/vendor/wp-cli/wp-cli/php/WP_CLI/Runner.php(1383): require('/home/bmda/publ...') #9 /usr/local/cpanel/3rdparty/wp-toolkit/plib/vendor/wp-cli/vendor/wp-cli/wp-cli/php/WP_CLI/Runner.php(1302): WP_CLI\Runner->load_wordpress() #10 /usr/local/cpanel/3rdparty/wp-toolkit/plib/vendor/wp-cli/vendor/wp-cli/wp-cli/php/WP_CLI/Bootstrap/LaunchRunner.php(28): WP_CLI\Runner->start() #11 /usr/local/cpanel/3rdparty/wp-toolkit/plib/vendor/wp-cli/vendor/wp-cli/wp-cli/php/bootstrap.php(83): WP_CLI\Bootstrap\LaunchRunner->process(Object(WP_CLI\Bootstrap\BootstrapState)) #12 /usr/local/cpanel/3rdparty/wp-toolkit/plib/vendor/wp-cli/vendor/wp-cli/wp-cli/php/wp-cli.php(32): WP_CLI\bootstrap() #13 /usr/local/cpanel/3rdparty/wp-toolkit/plib/vendor/wp-cli/vendor/wp-cli/wp-cli/php/boot-fs.php(17): require_once('/usr/local/cpan...') #14 /usr/local/cpanel/3rdparty/wp-toolkit/plib/vendor/wp-cli/wpt-wp-cli.php(31): require_once('/usr/local/cpan...') #15 Command line code(1): require('/usr/local/cpan...') #16 {main} thrown in /home/bmda/public_html/staging/wp-content/themes/jupiter-child/framework/metaboxes/metabox-pages.php on line 8 Error: There has been a critical error on this website.Learn more about troubleshooting WordPress. There has been a critical error on this website. [error]FailedToExecuteWpCliCommand: exit status 1[/error] . Cache tags: ["action-log-existence","main-information","ip","ssl-statuses","remote-agent-instance","cloud-linux-cagefs","cpanel-links","admin-credentials","admin-login-link","php","plugins","themes","config","nginx-caching","maintenance-mode","table-prefix","force-updates","security-measures","protected-dir","screenshot","virtual-patches","available-minor-update-version"]

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  • Amiga500

    Not sure how deleting the subdomain caused the main site to crash when they had separate document  roots and supposedly the document root for the subdomain wasn't deleted during the process. The web developer is just going to reload the web site and see if that works.  

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  • Amiga500

    Web designer reloaded the site and its working fine now.  It's also working with PHP 8.3. He deleted the staging site (subdomain) again.  Apparently removing it the first time wasn't the cause of the main site to crash.  He doesn't know what caused the issue but the reload fixed it.

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  • cPRex Jurassic Moderator

    I'm glad you were able to get that working!  It sounds like the wrong files were removed, as cPanel configurations don't suddenly make a site stop working right after an admin makes changes ;)

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