cPanel Confusion
I have been using a shared hosting service for a while. Everything is smooth and when I create email accounts through cPanel I have an option I can check off "Send login link to alternate email address." and it works great. However, when helping a friend with his account which is from a different hosting provider but also uses cPanel, that option is not available? When I contact the hosting customer support they say there is nothing they can do because the cPanel engineers didn't program that option in. How can two different hosting providers that both use cPanel have different options when setting up the same webmail? Am I missing something here?
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The "different" hosting provider is missing something:
They are also lazy, because you can easily google and find solution for that.
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Thank you Finn,
That's funny because I did Google it and saw the post to the link you provided. I thought it was something I could do on my end, but I couldn't find the "Home » Server Configuration » Tweak Settings" anywhere... But just to be clear, when they say, "Log into WHM as the 'root' user," that can only be done by the hosting provider, correct?
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That is correct.
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