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How to get cPanel technical support?



  • ffeingol

    If you license is from OVH they should be providing support (or at least open the cPanel ticket on your behalf).  If you can't get support from them I'd suggest contacting (cPanel customer support) and they can help work it out.

  • cPRex Jurassic Moderator

    Hey there!  The issue is that Google is blocking your messages, as shown in the first line of that output.  It would seem that there is a problem with the mail headers on the machine.

    If you send an email to a different address, do you see the Message-ID header when checking the headers?

  • Gauravk

    Thanks Mod, for helping.

    It's only showing this error message to this one gmail ID, rest we have never heard of any issue.

    We do have SPF and DKM specified, and never heard complaints from any other users including gmail users.

    What is the missing message ID header and how to fix that?

    Thanks in advance.

    Reporting-MTA: dns;
    Received-From-MTA: dns;
    Arrival-Date: Fri, 15 Mar 2024 21:53:04 -0700 (PDT)
    X-Original-Message-ID: <>
    Final-Recipient: rfc822;
    Action: failed
    Status: 5.7.1
    Diagnostic-Code: smtp; 550-5.7.1 [] Messages missing a valid Message-ID header are not
     550-5.7.1 accepted. For more information, go to
     550-5.7.1 and review
     550 5.7.1 RFC 5322 specifications. g13-20020adffc8d000000b0033ecaf52428sor1196983wrr.9 - gsmtp
    Last-Attempt-Date: Fri, 15 Mar 2024 21:53:04 -0700 (PDT)
  • cPRex Jurassic Moderator

    Unfortunately you'll likely need to contact Gmail.  If this is a standard cPanel server with no customizations to Exim, that message header will be in place.

  • Andrew

    How do you send out the email from the server exactly? is it via the website using a contact form as an example? Can you try to send out a test mail directly from webmail using this email account?

    Andrew N. - cPanel Plesk VMWare Certified Professional
    Do you need immediate assistance? 20 minutes response time!* Open a ticket
    EmergencySupport - Professional Server Management and One-time Services

  • Gauravk

    It seems after a few days I am still in an infinite loop.

    Appreciate it if someone could please help.


    OVH second response, when I asked them to open a cPanel support ticket

  • cPRex Jurassic Moderator

    Please provide us more details on how you are sending the message, like what Andrew mentioned.


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