Error: A fatal error or timeout occurred while processing this directive.
AnsweredHello, I have this error when accessing email accounts through cPanel:
Template::Exception:
[TYPE]=[undef]
[INFO]=[Over standard port expect “cpanel.” service subdomain, not “sv02.hostname.com.br”! at /usr/local/cpanel/Cpanel/WebmailRedirect.pm line 266.
]
[TEXT]=[]
at cpanel.pl line 1127.
cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/jupiter/mail/webmailform.html.tt", 1) called at cpanel.pl line 4643
cpanel::cpanel::run_standard_mode() called at cpanel.pl line 931
cpanel::cpanel::script("cpanel::cpanel", "./frontend/jupiter/mail/webmailform.html.tt") called at cpanel.pl line 324
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Please check out the additional details here - https://support.cpanel.net/hc/en-us/community/posts/22221908262679
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I have the same problem with the log from /usr/local/cpanel/logs/error_log
[2024-03-22 13:55:29 +0000] die [Internal Death while parsing ./frontend/jupiter/mail/webmailform.html.tt 141713] Template::Exception:
[TYPE]=[undef]
[INFO]=[Over standard port expect “cpanel.” service subdomain, not “m***.g***s.net”! at /usr/local/cpanel/Cpanel/WebmailRedirect.pm line 266.
]
[TEXT]=[]
at cpanel.pl line 1124.
cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/jupiter/mail/webmailform.html.tt", 1) called at cpanel.pl line 4645
cpanel::cpanel::run_standard_mode() called at cpanel.pl line 928
cpanel::cpanel::script("cpanel::cpanel", "./frontend/jupiter/mail/webmailform.html.tt") called at cpanel.pl line 3240 -
Hello,
Thank you cPRex, the problem is solved by disabling feature cPanel Account Protection of imunify 360 from whm.
Regards,
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I'm glad to hear it!
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Hey there! Do you see any additional information in /usr/local/cpanel/logs/error_log?
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