Why were all my licenses cancled today????
Hello,
cPanel charged my card April 2nd for all my licenses and THEN THEY CANCELED/SUSPSENED THEM ON APRIL 4TH????
what is going on???
I cannot get into my server now or support any customers
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I've just had the same thing happen. All suspended but no obvious reason. Something about a parent service. All invoices are paid though. I just raised a ticket
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Yeah, All my PAID services on one server were canceled and suspended 2024-04-04 14:04:28
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same thing here
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Another +1 here, same thing!
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same thing here
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Same here!
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Same here
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Known issue - call customer service on the phone and they will manually fix license until dev teams fix problem
713-529-0800 x3
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The problem appear to be licenses with "addons." Any of my servers with Imunify, etc. is suspended, straight cpanel w/o addons is still fine.
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You need to call in and get custom service to fix it.
they moved to WHMCS for their store.
This is all kinds of messed up.
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It seems that I need to pay extra to have phone support?
To fix their issue! What a mess
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Same. Also their phone support is not available and it seems they removed chat support.
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Same here. This needs to be resolved ASAP.
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Ditto here... does anyone know when this is going to be fixed? I can't even log into the cpanel website...
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If you call in it is OPTION #3 customer support
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I've tried calling in. I just get a dead tome when going to #3 or a message saying there is no-one to take your call. I guess they are a little busy. What a mess.
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what's the phone number
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+1 713-529-0800 Option# 3
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I had to try calling a few times to get into queue.
How long I'll be sitting in queue is another question though... what a nightmare.
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Not happy about this..... Its great being completely locked out of our own system due to a bug in their billing......
I can understand a billing system issue, but surely there should be some checks/warning's/time before locking everyone out?
Cant get through to customer support (que is likely full).
Might be finally time to jump ship.
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+1
You think there'd be a grace period from license expiring to deactivation considering how expensive licensing has become.
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I've been out of service since afternoon; still waiting!
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We were only on hold about 10 minutes and support got it sorted.
Sucks but could have been far worse.
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Has anyone managed to access the website https://store.cpanel.net/login?
Here it keeps redirecting constantly and it doesn't work.0 -
Same thing here. License just stopped working today after my billing was processed on 2 April 2024.
License with add-ons for Jet Backup and Imunify360.
% /usr/local/cpanel/cpkeyclt
Error message:
The cPanel license server said that a license could not be issued for your server (66).
For more information visit: https://www.cpanel.net/lic/The exact message was: The license is expired. (server_ip)
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I've attempted to contact support but says my call can't be completed at this time. If anyone at cPanel is there, can we please have an update on the situation ASAP
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Support number just instantly hangs up - :(
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Same here too! All our Licenses. Even though payment went out, and can confirm all invoices were "Paid". Have lodged a ticket. hmm!
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Of course this happens when I take a sick day!
The short story is that there were issues with a store upgrade. We're fixing it in batches so if your account isn't taken care of already, it will be soon.
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