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Why were all my licenses cancled today????

Comments

57 comments

  • Matt Meier

    +1

    You think there'd be a grace period from license expiring to deactivation considering how expensive licensing has become.

    2
  • Luke Fong

    Thanks mate - appreciate the response.

    2
  • Barend du

    We are based in South Africa. Because of time difference we have been down for a whole business day already and "support" is nowhere to be found. Every time I add item to basket it empties itself out when it comes to checkout...  

    2
  • Doug Carlson

    Known issue - call customer service on the phone and they will manually fix license until dev teams fix problem

     

    713-529-0800 x3

     

    1
  • Unnamed User

    Not happy about this..... Its great being completely locked out of our own system due to a bug in their billing......

    I can understand a billing system issue, but surely there should be some checks/warning's/time before locking everyone out?

    Cant get through to customer support (que is likely full).

    Might be finally time to jump ship.

    1
  • Luke Fong

    I've attempted to contact support but says my call can't be completed at this time. If anyone at cPanel is there, can we please have an update on the situation ASAP

    1
  • Blueprint Agencies

    I've just had the same thing happen. All suspended but no obvious reason. Something about a parent service. All invoices are paid though. I just raised a ticket

    0
  • JIKOmetrix

    Yeah, All my PAID services on one server were canceled and suspended 2024-04-04 14:04:28

    0
  • Engeplus Telecom

    same thing here

    0
  • Chris Kissinger

    Another +1 here, same thing!

    0
  • Herman Oladimeji

    same thing here

    0
  • Ricky Poulin

    Same here!

    0
  • Doug Carlson

    Same here

    0
  • Chris Kissinger

    The problem appear to be licenses with "addons." Any of my servers with Imunify, etc. is suspended, straight cpanel w/o addons is still fine.

    0
  • JIKOmetrix

    You need to call in and get custom service to fix it.

    they moved to WHMCS for their store.

    This is all kinds of messed up.

    0
  • Diego Alberto

    It seems that I need to pay extra to have phone support?

    To fix their issue! What a mess

    0
  • dwaites

    Same.  Also their phone support is not available and it seems they removed chat support.

    0
  • James Kennedy

    Same here.  This needs to be resolved ASAP.

    0
  • manzwebdesigns

    Ditto here... does anyone know when this is going to be fixed?  I can't even log into the cpanel website...

    0
  • JIKOmetrix

    If you call in it is OPTION #3 customer support

    0
  • Blueprint Agencies

    I've tried calling in. I just get a dead tome when going to #3 or a message saying there is no-one to take your call. I guess they are a little busy. What a mess.

    0
  • manzwebdesigns

    what's the phone number

    0
  • JIKOmetrix

    +1 713 529 0800

    0
  • Blueprint Agencies

    +1 713-529-0800 Option# 3

    0
  • Andrew Oldroyd

    I had to try calling a few times to get into queue.

    How long I'll be sitting in queue is another question though... what a nightmare.

    0
  • Robert Mosley

    I've been out of service since afternoon; still waiting!

    0
  • Andrew Oldroyd

    We were only on hold about 10 minutes and support got it sorted.

    Sucks but could have been far worse.

    0
  • Jonas Sendrovsk

    Has anyone managed to access the website https://store.cpanel.net/login?
    Here it keeps redirecting constantly and it doesn't work.

    0
  • Stephan Bornman

    Same thing here. License just stopped working today after my billing was processed on 2 April 2024.

    License with add-ons for Jet Backup and Imunify360.

    % /usr/local/cpanel/cpkeyclt

    Error message:
    The cPanel license server said that a license could not be issued for your server (66).
    For more information visit: https://www.cpanel.net/lic/

    The exact message was: The license is expired. (server_ip)

    0
  • Luke Fong

    Support number just instantly hangs up - :(

    0

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