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Manual restore backup problem



  • cPRex Jurassic Moderator

    Hey there!  It's always possible there is caching happening somewhere - on the server if they use nginx, by your ISP, on the device or browser, so it's hard to say.

    The best way to confirm would be to check the actual files on the account after the restore and ensure they have been replaced with the correct version.  If that has happened, you can then move on to clearing cache at various locations.

  • Nikola Pehar


    Thanks for the info.

    I did some more tests a little further and noticed that the cache plugins are causing the problem. I'm using WP Super Cache. After I restore the backup, there is no effect until I clear the cache in the plugin. Is it normal practice, after restoring the backup on cPanel, to clear the cache within the application?
    I also noticed that if the database is restored first and then public_html there is not such a problem?

  • cPRex Jurassic Moderator

    cPanel wouldn't have any control over caching plugins - the data that goes with those plugins is also being restored, leading to the issue you're seeing.

    I suppose it's possible if things are restored in a different order that the plugin data could be cleared, but that isn't something we'll be changing our restore process for on our end.


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