RDNS

Syed Chabiul

• April 16, 2024 04:33

The system sends “domain.com”’s outgoing email from the “x.x.x.x” IP address. The only PTR value for this IP address must be “host.domain.net”. This is the name that this server sends with SMTP’s “HELO” command to send “domain.com”’s outgoing email.

1 unexpected PTR value exists for this IP address:

• host.domain.com

To fix this problem, contact your system administrator and request that they replace all PTR records for “x.x.x.x.in-addr.arpa” with the following record at “ns1.domain.com”, “ns2.domain.com”, and “ns3.domain.com”:

• 

  mtindor

  • April 16, 2024 11:24

  Sounds like your server might be provided by securedservers.com.   You need to contact them (or whomever your server provider is) and request that they delete the PTR of bwh7120.bwhserver.com

  1
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  cPRex Jurassic Moderator

  • April 16, 2024 16:28

  Syed Chabiul - please don't include any domain names or IP addresses on the forums.

  For any RDNS issues you'll have to speak with the hosting provider as cPanel doesn't have any control over that, and only your host can configure those values for you.

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