Skip to main content
We are currently experiencing a higher than average ticket volume and as such our responses may be delayed. Searching on our Help Center articles or going to our Community is also a great resource for answers.

OS upgrade/Transfer tool goes awry (Centos 7.9 -> almaLinux 8)



  • Andrew Nemeth

    When you use Transfer Tool the first time it warns you that it will use Live Transfer by default which means it will automatically suspend the account on the old server and point the IP address of the domain name over to the new server once the migration is completed. I'm sure you didn't disable this option hence everything is now pointing over to the new server.

    The solution is to unsuspend the account on the old server (do not tick the box "retaing proxying).

    Andrew N. - cPanel Plesk VMWare Certified Professional
    Do you need immediate assistance? 20 minutes response time!* Open a ticket
    EmergencySupport - Professional Server Management and One-time Services

  • billmcollam

    That was it... thnks a million.  I had used the Transter tool for the same purpose years ago obv didnt notice the impact of the Live Transfer this time... Much appreciated



Please sign in to leave a comment.