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Cpanel Stopped work says it is not licensed anymore but it is as well email doesn't work now

James Blanchette
  • Edited

I have paid through my hosting company  till the end of this month for Cpanel 100. When I try to login now it tells me that

Cannot Read License File
To access the interface, you must install the license and ensure that the license is active.
You can purchase or lease a license directly from cPanel, or from one of our Partners.
If you do not currently own a license, register at the cPanel Store and request a trial license.

The cPanel license server said that a license could not be issued for your server (66). For more information visit: https://www.cpanel.net/lic/ The exact message was: The license is expired. (IP Redacted)

As well for some reason I can no longer login to any of my email accounts on the server. I have checked and All  email services are up and running.

I do not know if the two are connected but everything else on th server seems to be working.

Comments

7 comments

Date Votes
  • Andrew Nemeth
    Translate

    Have you asked your hosting company about this? You can login via SSH as root and force the license check from there:

    /usr/local/cpanel/cpkeyclt

    Andrew N. - cPanel Plesk VMWare Certified Professional
    Do you need immediate assistance? 20 minutes response time!* Open a ticket
    EmergencySupport - Professional Server Management and One-time Services

    0
  • James Blanchette

    Yes I have and they are working on it but it still does not solve my email issue

    0
  • Andrew Nemeth
    Translate

    James,

    Look at this:

    https://support.cpanel.net/hc/en-us/articles/7284279950999-What-happens-to-my-server-when-the-cPanel-license-is-expired-or-cancelled

    You won't be able to use webmail until the license is sorted.

    Andrew N. - cPanel Plesk VMWare Certified Professional
    Do you need immediate assistance? 20 minutes response time!* Open a ticket
    EmergencySupport - Professional Server Management and One-time Services

    0
  • James Blanchette

    Regular services like Web and Email will continue functioning when the cPanel license expires. Websites continue to load, and incoming mail will continue to be received.  that is Not true

    both Exim and Dovecot are using cpanel

     

    # Password and user databases
    ##

    passdb {
      driver = dict
      args = /usr/local/cpanel/etc/dovecot/cpauthd-dict.conf
      result_internalfail = continue
      result_failure = return-fail
    }

     

    userdb {
       driver = prefetch
    }
    userdb {
      driver = dict
      args = /usr/local/cpanel/etc/dovecot/cpauthd-dict.conf
    }

     

    that is from the dovecot config

    0
  • cPRex Jurassic Moderator

    The email is still coming into the server, we just suspend the user authentication so you aren't able to access it.  That is what the third bullet point explains in that article:

    "The WHM, cPanel, and Webmail interfaces will not accept logins, limiting access to administrative functions."

    Since your license was purchased through the Partner and not us directly, only they would be able to help with this issue.

    0
  • James Blanchette
    • Edited

    Can Cpanel get anymore misleading?. You Can not uninstall it and they hold your email as hostage so really not sure if that should be part of a class action suit or not. Yes my provider screwed up by not ensuring that I was licensed until the end of my contract with them however Cpanel themselves take the blame for costing me money in lost revenue for basically saying my email will still work when I can't access it because of them.

    0
  • cPRex Jurassic Moderator

    Since you mentioned potential legal action, I have to lock this thread.  I already pointed out the documentation saying what happens with email when a license expires.

    0

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