DNS not copied over after migrating account to new server

maestroc

• April 19, 2024 01:09

I had an account on server A that I moved using the cpanel account mover to server B.  The nameserver for that domain is pointed to the server A.  

On server B in the moved account I do not see any DNS information aside from an MX entry.  On server A there are many different records including the A records that point over to the IP address of server B.

I need to shut down server A completely.  How can I get server B to copy over all the records or do I have to move them manually?

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  Andrew Nemeth

  • April 19, 2024 08:52

  "cpanel account mover" is the Transfer Tool? Have you received any errors/warnings after the transfer at the bottom of the page? (You can review the transfers from WHM). It should definitely copy over the DNS records correctly even if Live Transfer option is enabled/disabled.

  Andrew N. - cPanel Plesk VMWare Certified Professional
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  cPRex Jurassic Moderator

  • April 19, 2024 14:43

  I also am not familiar with a situation where the DNS settings would not be moved, so we need more details on how you performed the transfer.

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  maestroc

  • April 19, 2024 22:34

  It's been about a year since I moved it so I am fuzzy on any extra details but I know it was done with the whm transfer tool...  Maybe I screwed things up some other way...

   

   

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