Analytics Plugin Error
Unable to open the home page of WHM. This error appears:
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Thanks! It worked.
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Can you copy and paste the text from this link please? We don't have access.
https://support.cpanel.net/hc/en-us/articles/22914964338327-WHM-error-plugin-error-Analytics-plugin-not-found0 -
IT did not work for me.
Is there any other way to fix it ?
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If you are signed in to the Forum here you should also be signed in to the same area where you can see that support article. But, here are the steps:
rpm -e --nodeps --justdb cpanel-analytics
yum --disablerepo="*" --enablerepo="cpanel-plugins" install cpanel-analytics
If that isn't working you would want to check the cPanel error log at /usr/local/cpanel/logs/error_log for more details to see what may be happening on the system.
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When i execute the first command i get
[root@server ~]# rpm -e --nodeps --justdb cpanel-analytics
error: rpmdb: BDB0113 Thread/process 94095/140691803723840 failed: BDB1507 Thread died in Berkeley DB library
error: db5 error(-30973) from dbenv->failchk: BDB0087 DB_RUNRECOVERY: Fatal error, run database recovery
error: cannot open Packages index using db5 - (-30973)
error: cannot open Packages database in /var/lib/rpm
error: rpmdb: BDB0113 Thread/process 94095/140691803723840 failed: BDB1507 Thread died in Berkeley DB library
error: db5 error(-30973) from dbenv->failchk: BDB0087 DB_RUNRECOVERY: Fatal error, run database recovery
error: cannot open Packages database in /var/lib/rpm
error: package cpanel-analytics is not installed
[root@server ~]#0 -
That indicates a separate issue with the RPM database on your machine. Can you try running the following command to see if that helps?
/scripts/find_and_fix_rpm_issues
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this scripts won't cause any further problems, because the server is a production server where we have our clients and till now it's still working i don't want to cause any service disruptions?
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If your RPM database is broken it's impossible to say if there are deeper issues, but no, running that will not break anything further.
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I launched the script and it worked so don't get the previous error but i get :
error: package cpanel-analytics is not installed
and i still have the problem with accessing WHM with the error:
plugin error - Analytics: plugin not found
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Yes, after fixing the RPM issue you'll still need to fix the Analytics issue with the details above.
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Hello cPRex,
Thank you for your assistance the previous steps worked perfectly
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Glad to hear it!
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This is the solution:
Login via SSH and execute:
yum --disablerepo="*" --enablerepo="cpanel-plugins" install cpanel-analytics0
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