v120: Unable to view emails in Roundcube error
Please let me know why this error appears and how to fix it.
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That sounds like you both have bad hosts, honestly. They *have* to offer support if they are a license reseller. DELTA SERVERS iNC - did you also email cs@cpanel.net with your concerns about your host?
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I agree. Many of us lease a server from a data center that provides cPanel. Having to send a support request to the data center only to have them forward it on to cPanel just turns the whole thing into a big game of "telephone". Then, when cPanel responds to the data center, they haven't experienced the bug, so they'll simply forward the cPanel response to us since we're the ones with the information and experience about the particular issue. We'll then have to respond to the data center only to have them again forward our reply to cPanel, and so on. It's likely to make support from cPanel slower and less effective because everyone is talking to a middle man who likely doesn't have the ability to solve the issue, particularly when it's a cPanel problem. cPanel knows if we're running a licensed copy of their software if we submit a ticket through WHM/cPanel. I don't understand how this benefits cPanel, or conversely, what losses they face by supporting end-users directly. Dealing with fewer people doesn't make the interactions any more efficient. I'd argue it makes them less efficient and ultimately creates more confusion for everyone, except now we're irritating a third party (the data center "middleman") as well.
I strongly urge cPanel to reconsider this policy.0 -
OVH? It has always been bad; this doesn't change anything. I pay more in licensing than for the dedicated servers on all 30 machines we have today. You, cPanel, make more money than us just from licenses.
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So I just opened a ticket with my data center, asking them to submit my ticket for me to cPanel and then report back to me the ticket number so I can post it here. As, well, I asked them to forward any response to them from cPanel so I can remain updated on the status of the issue. I was embarrassed to send them a request because this is clearly an issue they are not responsible for, and likely have no ability to correct on their own. When I receive a ticket number back from them, I'll post it here.
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You can always get a license directly from us to if you'd like to receive direct support.
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Yeah, I know... It kind of just comes down to the principle of the thing, especially since I'm currently hosting hundreds of cPanel accounts and paying a fee for each of them already. Also, my need for cPanel-direct support is fairly intermittent, so that makes any extra fee seem even less valuable. ;-)
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My server provider has opened ticket #95262014 regarding this issue.
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"That sounds like you both have bad hosts, honestly. They *have* to offer support if they are a license reseller."
You can say that, but I use cPanel for many many years now, always with support. Now cPanel just stops the support if the license is trough another vendor. And if the vendor is not up to the task, they are "bad"? Sorry, but that just isn't good business.
We are looking to migrate to directadmin just becease of this. Not that I want this, but I am not changing hosts because cPanel changes their policy. Nor am I willing to pay double after all increases we already had the last years.
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Hey, I reached out to cs@cpanel.net regarding my host, but unfortunately, they mentioned they don't provide support. I received the same response you mentioned earlier, advising me to contact my host. So, that didn't really help much.
Also, when I inquired about where I could find information on this new direction cPanel is taking, they couldn't point me to a webpage; apparently, it's only communicated through the mailing list. 😕
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$170/hr to start a ticket with my DC
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verdon - that's completely up to them, and unrelated to any price cPanel charges.
Since there are multiple issues being discussed in this thread I've created a master list of the Roundcube problems to reference here:
https://support.cpanel.net/hc/en-us/community/posts/23393695024023-Recent-Roundcube-issues
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@cPRex in fairness, I’ve been using CPanel for well over a dozen years, and the couple of times I’ve needed support, CPanel staff has been fantastic. Thank you.
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Same here... But to pay double for my licenses is idiotic.
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I had to run the command like so;
cd /usr/local/cpanel/base/3rdparty/roundcube
php -d allow_url_fopen=yes /opt/cpanel/composer/bin/composer --ignore-platform-req=ext-iconv --ignore-platform-req=ext-iconv --ignore-platform-req=ext-ldap require sabre/vobjectThis has fixed the mssage viewing for me on cpanel v120.0.5
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