Skip to main content
cPanel Technical Support has been heavily impacted by hurricane Beryl and our ability to respond to tickets has been hindered as a result. We appreciate your understanding and patience as we address these delays.

Name Server Propagation issue

Comments

1 comment

  • cPRex Jurassic Moderator

    Hey there!  This doesn't seem like it would be related to cPanel, but I still have some ideas for you.

    I would start by checking a nameserver directly to see if it is responding to a request.  You can do that with the following command:

    dig +short domain.com @ns1.yournameserver.com

    I would expect that to return the IP address associated with domain.com if things are working well.  If not, that would indicate the nameserver isn't reachable or isn't properly responding in DNS.

    You should also ensure the nameserver has been registered at the registrar as outlined here: https://docs.cpanel.net/knowledge-base/dns/how-to-set-up-nameservers-in-a-cpanel-environment/#instructions-for-various-registrars or else it will not work properly.

    0

Please sign in to leave a comment.