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Emails stuck in mail queue.

Answered
phild

Hi,

I have a VPS server with many websites on it, including mine, and as of this morning all emails sent to anyone on the server are stuck in the mail queue. If I try to deliver a message I get the following:

LOG: MAIN
  cwd=/usr/local/cpanel/whostmgr/docroot 6 args: /usr/sbin/exim -C /etc/exim_outgoing.conf -v -M 1s0KG7-000000007Pv-0VAt
delivering 1s0KG7-000000007Pv-0VAt
LOG: MAIN
  Spool file 1s0KG7-000000007Pv-0VAt-D not found

There was a cpanel update yesterday but I don't know if that has caused the problem.

As it stands nobody is receiving emails sent to their email addresses.

Can anyone help?

Thanks in advance.

Phil.

Comments

12 comments

Date Votes
  • Jose Dieguez

    do you happen to have MSFE installed?

     

    we got this issue in like 10 servers, and had to update MSFE.

     

    1
  • phild

    Hi,

    not, that's not installed.

    0
  • cPRex Jurassic Moderator

    Can you check the Exim log directly to see what happens with that mail ID?  That should give you more details about what is happening with the message.

    grep 1s0KG7-000000007Pv-0VAt /var/log/exim_mainlog

    Just make sure to remove any personal information from that result.

    0
  • phild

    Hi,

    thank you for your reply:

    root [/]# grep 1s0KG7-000000007Pv-0VAt /var/log/exim_mainlog
    2024-04-26 13:00:57 1s0KG7-000000007Pv-0VAt H=click.apptinium.com [194.169.172.27]:51548 Warning: "SpamAssassin as ******** detected message as NOT spam (4.5)"
    2024-04-26 13:00:57 1s0KG7-000000007Pv-0VAt <= myah@*******.com H=click.********.com [194.169.172.27]:51548 P=esmtps X=TLS1.2:ECDHE-RSA-AES256-GCM-SHA384:256 CV=no S=13989 id=20240426140243.379656F0C215AFEB@apptinium.com T="Complete with DocuSign: Revised Contract Agreement for p********@********.com" for *********@********.com
    2024-04-26 13:00:59 cwd=/var/spool/exim/input 5 args: /usr/sbin/exim -C /etc/exim_outgoing.conf -Mc 1s0KG7-000000007Pv-0VAt
    2024-04-26 13:00:59 1s0KG7-000000007Pv-0VAt Spool file 1s0KG7-000000007Pv-0VAt-D not found
    2024-04-26 13:01:37 cwd=/usr/local/cpanel/whostmgr/docroot 6 args: /usr/sbin/exim -C /etc/exim_outgoing.conf -v -M 1s0KG7-000000007Pv-0VAt
    2024-04-26 13:01:37 1s0KG7-000000007Pv-0VAt Spool file 1s0KG7-000000007Pv-0VAt-D not found
    root [/]# _

     

    Thats what was returned, the *'s are hiding personal info.

    0
  • cPRex Jurassic Moderator

    Interesting - as of this time I have only seen that error on servers where Mailscanner is installed, like what Jose Dieguez mentioned above.

    If you try and send a new message right now while watching the queue with "tail -f /var/log/exim_mainlog" does it show the same behavior?

    0
  • phild

    Yes - i just sent myself a message and it is now in the queue and I didn't receive it.

    When I click on the view link under actions next to that message I get:

    The system failed to locate the message with Message ID “1s0MjK-00000000Qil-2Zea” in the queue. The system may have delivered the message during the request process.

    0
  • phild

    I've just gone into running processes and there is a process called mailscanner but I do not have that installed! 

    0
  • phild

    Ive deleted all instances I can find of mailscanner and that seems to have done the trick. I seem to remember trying to install it a few years ago but it failed and I just didn't bother.

    How odd.

    Thanks for your help anyway.

    0
  • cPRex Jurassic Moderator

    I'm glad that took care of things!

    0
  • Control Freak
    • Edited

    We had the same issue and like Jose Dieguez already said, the problem was outdated/old version of MSFE (Mail Scanner FrontEnd).

    It's already documented in configserver's CHANGELOG and you can check it here:

    https://download.configserver.com/CHANGELOG.txt

    v5.08  - Added a new script [/usr/msfe/msreq.pl] that will requeue emails
         placed into the wrong exim split spool directory
    0
  • phild

    This has now come back. I backed up the server from a backup when things were ok. I then deleted all and any reference to MFSE and things were ok. Mails were coming through fine and those in the mail queue were genuine frozen emails and the mailman queue was empty. Two hours later there are hundreds of mails in the MFSE Queue and the following is what I get when trying to send.

    Has anyone any clue at all?

    Thanks in advance.

    LOG: MAIN
  cwd=/usr/local/cpanel/whostmgr/docroot 4 args: /usr/sbin/exim -v -M 1s2td5-000CjN-2N
delivering 1s2td5-000CjN-2N
LOG: MAIN
  == support@@@@@@@@@@@.com R=defer_router defer (-1): All deliveries are handled by MailScanner
    0
  • cPRex Jurassic Moderator

    It would be best to reach out to Mailscanner about this issue since it still seems to be controlling things on the machine.

    0

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