The server email was sent successfully but the recipient did not receive it

Thang Tran

• May 02, 2024 13:30

The server email was sent successfully but the recipient did not receive it.

This is the information that I debugged

Thanks

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  cPanelPeter cPanel Staff

  • May 02, 2024 13:37

  Hello, 
  
  If the receipients server accepted the email, then it's out of your hands.  The recipient should check with their provider to find out what happened to the message. 

   

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  Thang Tran

  • May 02, 2024 14:22

  Hello,

  It happens with all client server emails such as gmail, outlook, icloud.

  Thanks cPanelPeter.

  0
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  cPanelPeter cPanel Staff

  • May 02, 2024 14:40

  Hello, 
  
  So you're on your server (or on.workstation)? and then sending through your server from a gmail account (or at least with the From: set to a gmail.com address) and to the same gmail.com address (basically an open relay), and you didn't get the message?  I would check your spam folder no gmail.com to see if it's in there.  
  
  If not there, I recommend you open a ticket with your license provider to have someone further investigate that.

   

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  Thang Tran

  • May 03, 2024 04:27
  • Edited

  Thanks for your reply Peter,

  I checked the log and here is the message.

  https://prnt.sc/U1bUJkSt7hX3

  https://prnt.sc/AnStfu7ylmuB

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  cPRex Jurassic Moderator

  • May 03, 2024 13:44

  Can you run the following command from your server to test the connection?

  telnet gmail-smtp-in.l.google.com 25

  Note, you may need to install telnet with the "yum install telnet" command.

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  Thang Tran

  • May 04, 2024 10:23

  Thanks for your reply cPRex,

  I did as you instructed but still no success.

  thanks.

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  cPRex Jurassic Moderator

  • May 06, 2024 14:15

  Is this happening with all emails on the server that you try and send, or only with specific recipients?

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