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RoundCube not loading email content or entire account

Comments

8 comments

  • cPRex Jurassic Moderator

    Hey there!  Normally that error should go away when you refresh the page, as outlined here:

    https://support.cpanel.net/hc/en-us/articles/22914339750295-v120-RoundCube-Internal-error-on-first-login-attempt-for-end-user-after-update-to-cPanel-v120

    If you already tried running this:

    /opt/cpanel/composer/bin/composer --ignore-platform-req=ext-iconv --ignore-platform-req=ext-iconv --ignore-platform-req=ext-ldap require sabre/vobject

    and things still aren't working, we'll likely need to see a ticket.

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  • BobHoliday

    Refreshing the page didn't work. 

    Running the composer code you suggested (after I enabled all PHP functions and allow_url_fopen) seemed to install no problem, but the roundcube issue persists.

    I'd open a ticket but you guys no-longer allow support tickets for people who've bought their licence through a third party sadly. I'd be happy to pay to expedite a ticket for it, but the facility is not available to me.

    Any other suggestions?

    0
  • cPRex Jurassic Moderator

    You can open a ticket with your license provider and then they can escalate the issue to us if necessary.

    0
  • BobHoliday

    I've asked. Meanwhile when I look again in the error log I still see:

    [02-May-2024 17:11:17 Europe/London] PHP Fatal error:  Uncaught Error: Class "Sabre\VObject\Property\Text" not found in /usr/local/cpanel/base/3rdparty/roundcube/plugins/libcalendaring/lib/libcalendaring_vcalendar.php:1572

    Do I need to do something else to get that composer required package to be available to all sub-accounts?

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  • cPRex Jurassic Moderator

    I'm honestly not sure as I don't have any similar reports of that error on my end.

    0
  • Francisco Jose

    same problem here, same error message

    0
  • BobHoliday

    I switched my licence to one direct from cP and they then resolved it saying:

    Reviewing the email account for [redacted], the issue you are encountering is the same issue described in the article below.
     
    v120: Unable to view emails in Roundcube
     
    However, the workaround was initially failing due to your server's default PHP version not having the zip module installed and allow_url_fopen being disabled. I temporarily installed the zip module for PHP 8.3 and enabled allow_url_fopen so that I could install the missing classes and am happy to report that your emails are now loading.

    1
  • cPRex Jurassic Moderator

    BobHoliday - thanks for sharing!

    1

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