Roundcube can't read emails

Answered

Francisco Jose

• May 03, 2024 17:02

This is happening in every domain in the server

I can login Roundcube and get to the inbox, when i click the message i get the following error message

 

Oops... something went wrong!

An internal error has occurred. Your request cannot be processed at this time.

For administrators: Please check the application and/or server error logs for more information.

 

in /home/user/logs/.php.error.log i get the following messages

 

[03-May-2024 18:56:55 Europe/Madrid] PHP Fatal error:  Uncaught Error: Class "Sabre\VObject\Property\Text" not found in /usr/local/cpanel/base/3rdparty/roundcube/plugins/libcalendaring/lib/libcalendaring_vcalendar.php:1572
Stack trace:
#0 /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/bootstrap.php(445): include_once()
#1 /usr/local/cpanel/base/3rdparty/roundcube/plugins/libcalendaring/libcalendaring.php(162): rcube_autoload('libcalendaring_...')
#2 /usr/local/cpanel/base/3rdparty/roundcube/plugins/libcalendaring/libcalendaring.php(1167): libcalendaring::get_ical()
#3 /usr/local/cpanel/base/3rdparty/roundcube/plugins/calendar/calendar.php(3475): libcalendaring->get_mail_ical_objects()
#4 /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube_plugin_api.php(520): calendar->mail_messagebody_html(Array)
#5 /usr/local/cpanel/base/3rdparty/roundcube/program/include/rcmail_output_html.php(1615): rcube_plugin_api->exec_hook('template_object...', Array)
#6 [internal function]: rcmail_output_html->xml_command(Array)
#7 /usr/local/cpanel/base/3rdparty/roundcube/program/include/rcmail_output_html.php(1322): preg_replace_callback('/<roundcube:([-...', Array, '<roundcube:incl...')
#8 /usr/local/cpanel/base/3rdparty/roundcube/program/include/rcmail_output_html.php(825): rcmail_output_html->parse_xml('<roundcube:incl...')
#9 /usr/local/cpanel/base/3rdparty/roundcube/program/include/rcmail_output_html.php(654): rcmail_output_html->parse('message', false)
#10 /usr/local/cpanel/base/3rdparty/roundcube/program/actions/mail/show.php(164): rcmail_output_html->send('message', false)
#11 /usr/local/cpanel/base/3rdparty/roundcube/program/include/rcmail.php(282): rcmail_action_mail_show->run(Array)
#12 /usr/local/cpanel/base/3rdparty/roundcube/index.php(280): rcmail->action_handler()
#13 {main}
  thrown in /usr/local/cpanel/base/3rdparty/roundcube/plugins/libcalendaring/lib/libcalendaring_vcalendar.php on line 1572

nothing in /usr/local/cpanel/logs/error_log

 

Anyone else having this issue?

 

• 

  Unnamed User

  • May 12, 2024 09:58
  • Edited

  Face the same issue with Ops! something went wrong. Hope it will be updated soon!

  
  UPDATE:
  I see on error.log this record a lot of times and i see it's issue 5 case:

  

  1
• 

  Francisco Jose

  • May 03, 2024 18:08

  I fixed it following the instructions found in this article

   

  https://support.cpanel.net/hc/en-us/articles/22914113202711-v120-Unable-to-view-emails-in-Roundcube

   

  0
• 

  cPRex Jurassic Moderator

  • May 06, 2024 14:10

  I'm glad the solution in that article worked well for you!

  0
• 

  cPRex Jurassic Moderator

  • May 07, 2024 20:49

  It's fine to ignore that error, as those shows up whenever you run composer as root.

  0
• 

  Francisco Jose

  • May 09, 2024 10:08

  After a few days the same problem got back in the same server, seems cpanel is updating roundcube without the needed libraries

  0
• 

  cPRex Jurassic Moderator

  • May 10, 2024 15:00

  I've created a guide at https://support.cpanel.net/hc/en-us/community/posts/23393695024023-Recent-Roundcube-issues to help track the recent Roundcube issues.  The one we're experiencing in this thread is Issue #4, and we are releasing an updated package to resolve this problem right now, so it will likely reach your servers over the weekend.

  0
• 

  Marvin Huijbregts

  • May 07, 2024 17:19

  It gives me the error to not run root as composer safe to run it for the just aboved fix ?

  -1

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