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Issues retry time not reached for any host for 'gmail.com'

Unnamed User

Facing issue sending mail to gmail.com from any mails in my whm 

here are eximmain.log  i am using this in a aws instance and  tried unblocking port 25 

2024-05-05 05:30:01 pid 479870: SIGHUP received: re-exec daemon
2024-05-05 05:30:01 cwd=/var/spool/exim 6 args: /usr/sbin/exim -ps -bd -q15m -oP /var/spool/exim/exim-daemon.pid
2024-05-05 05:30:01 exim 4.96.2 daemon started: pid=479870, -q15m, listening for SMTP on port 25 (IPv6 and IPv4) port 587 (IPv6 and IPv4) and for SMTPS on port 465 (IPv6 and IPv4)
2024-05-05 05:30:01 pid 479870: SIGHUP received: re-exec daemon
2024-05-05 05:30:01 cwd=/var/spool/exim 6 args: /usr/sbin/exim -ps -bd -q15m -oP /var/spool/exim/exim-daemon.pid
2024-05-05 05:30:01 exim 4.96.2 daemon started: pid=479870, -q15m, listening for SMTP on port 25 (IPv6 and IPv4) port 587 (IPv6 and IPv4) and for SMTPS on port 465 (IPv6 and IPv4)
2024-05-05 05:30:01 cwd=/var/spool/exim 2 args: /usr/sbin/exim -q
2024-05-05 05:30:01 Start queue run: pid=541688
2024-05-05 05:30:01 1s2WEJ-0007yj-0u Sender identification U=example D=example.in S=example_sender@example.in
2024-05-05 05:30:01 1s2WEJ-0007yj-0u == example_reciver@gmail.com R=dkim_lookuphost T=dkim_remote_smtp defer (-54): retry time not reached for any host for 'gmail.com'
2024-05-05 05:30:01 1s3Gt0-0021hb-2W Sender identification U=__cpanel__service__auth__icontact__mstjzf4gmg6m9ix_ D=-system- S=__cpanel__service__auth__icontact__mstjzf4gmg6m9ix_
2024-05-05 05:30:01 1s3Gt0-0021hb-2W == example_reciver@gmail.com R=lookuphost T=remote_smtp defer (-54): retry time not reached for any host for 'gmail.com'
2024-05-05 05:30:02 1s2V7k-0005UC-2O Sender identification U=__cpanel__service__auth__icontact__mstjzf4gmg6m9ix_ D=-system- S=__cpanel__service__auth__icontact__mstjzf4gmg6m9ix_
2024-05-05 05:30:02 1s2V7k-0005UC-2O == example_reciver@gmail.com R=dkim_lookuphost T=dkim_remote_smtp defer (-54): retry time not reached for any host for 'gmail.com'
2024-05-05 05:30:02 1s3H0R-0021vD-23 Message is frozen
2024-05-05 05:30:02 1s3Fff-001yy1-1B Message is frozen
2024-05-05 05:30:02 End queue run: pid=541688
2024-05-05 05:35:26 SMTP connection from [127.0.0.1]:43048 (TCP/IP connection count = 1)
2024-05-05 05:35:26 SMTP connection from (localhost) [127.0.0.1]:43048 closed by QUIT
2024-05-05 05:37:26 SMTP connection from [85.209.133.135]:59106 (TCP/IP connection count = 1)
2024-05-05 05:37:26 no host name found for IP address 85.209.133.135
2024-05-05 05:37:41 SMTP connection from [85.209.133.135]:59106 lost D=15s

Comments

11 comments

Date Votes
  • cPRex Jurassic Moderator

    Hey there!  Are you able to run the following command from your server and make a successful connection?

    telnet gmail-smtp-in.l.google.com 25

    Note: you may need to run "yum install telnet" if that tool doesn't exist on your machine.

    0
  • Unnamed User

    cPRex it just stuck on Trying 74.125.71.27...  

    0
  • cPRex Jurassic Moderator

    Just to further confirm, what if you try this:

    telnet outlook-com.olc.protection.outlook.com 25
    0
  • Unnamed User

    for the telnet gmail-smtp-in.l.google.com 25   it got an issue Trying 2a00:1450:400c:c02::1b...
    telnet: Unable to connect to remote host: Cannot assign requested address

     

    and for 

    telnet outlook-com.olc.protection.outlook.com 25
    same Trying 52.101.73.25...
    0
  • cPRex Jurassic Moderator

    Thanks for the confirmation.  This shows that your server just isn't able to send email in general as port 25 is blocked by your provider.  You'll have to speak with your provider to see if they can unblock that on their end, or you'll need to configure a smarthost as outlined here:

    https://support.cpanel.net/hc/en-us/articles/360052412573-How-to-configure-a-third-party-smarthost-for-your-cPanel-server

    0
  • Unnamed User

    Actually this is hosted on my Aws instance and i am using cpanel licence so i have full control on both side can you tell me what to chnage in that case 

    0
  • cPRex Jurassic Moderator

    It doesn't matter that you have full control over the server - AWS blocks port 25 outside of your machine.  Details on this, and a way to ask them to remove that restriction, can be found here:

    https://repost.aws/knowledge-center/ec2-port-25-throttle

     

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  • Unnamed User

    can you recommed any smarthost providers ia m new to this 

    0
  • cPRex Jurassic Moderator

    Unfortunately I can't - since cPanel doesn't provide that service I don't have any official recommendations.

    0
  • Unnamed User

    Thank you very much for your mail do you have any docs on how to add elastic ip in whm outboundmail

    0
  • cPRex Jurassic Moderator

    The Elastic IP, as far as I understand it, is just the IP address assigned to your instance.  If that's true, it's already configured in cPanel & WHM to send properly.

    0

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