Issues Re: Elevate CentOS 7 to AlmaLinux 8
I am trying to get past the following 2 errors when I try running:
/scripts/elevate-cpanel --check
I have yum functions normally, and I tried disabling it:
yum --disablerepo=imunify360
but I still get both errors. I don't use any cloud services, so I don't understand error #2 at all:
1) [ERROR] yum appears to be unstable. Please address this before upgrading
2) [ERROR] https://repo.imunify360.cloudlinux.com/defense360//el/7/updates/x86_64/repodata/repomd.xml: [Errno 14] curl#35 - "Peer reports incompatible or unsupported protocol version."
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Are you able to run "yum update" without issues?
Andrew N. - cPanel Plesk VMWare Certified Professional
Do you need immediate assistance? 20 minutes response time!* Open a ticket
EmergencySupport - Professional Server Management and One-time Services1 -
Yes, yum functions normally.
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PS - I did have the elRepo repository also installed so that I could run Apache 6.x kernels, but I uninstalled that repo before running the elevate check:
# yum remove elrepo-release0 -
After running that "yum update" are you still seeing issues with the ELevate process?
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Yes. Can you help??
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I don't have a good explanation of what may be happening here. IF ELevate said there was an issue with Yum, but "yum update" didn't find anything, you'd have to check the logs to see if there is more details.
I wonder if the issue is just that second line about the Imunify360 repository. If you disable that repo temporarily and then perform the ELevate check, does that work better?
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As mentioned in my initial post, I tried disabling that repo:
yum --disablerepo=imunify360and I still get the same warnings.
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Was there any output about checking the leapp log for ELevate? The ELevate log itself can be found with
/scripts/elevate-cpanel --log
and the leapp log will be located at
/var/log/leapp/leapp-report.txtDoes one of those errors have better information? It would seem it thinks *something* is wrong with Yum on the system, but I'm not sure what that may be or if there is a problem with ELevate until we have more data.
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There is no log at, and the directory does not exist.
/var/log/leapp/leapp-report.txt0 -
We'll likely need to see a ticket on this one if it's not even getting far enough to create that log file, as we may need to strace the process or investigate in other ways to see what specifically ELevate doesn't like with Yum on your system.
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I can start a ticket for this, but did you see my comment here, and could this have anything to do with it?
PS - I did have the elRepo repository also installed so that I could run Apache 6.x kernels, but I uninstalled that repo before running the elevate check:
# yum remove elrepo-release0 -
No, I don't think that should matter, as that wouldn't cause a Yum error.
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So it seems you no longer provide support on my server, even though I am paying your now VERY HIGH monthly licensing fees:
Partner Supported License
I would like to know what else I can check to try to resolve this issue, as it seems I can't create a ticket.
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I spoke with the ELevate team and they recommended trying the standard "yum clean all" and "yum makecache" commands if you haven't done that already. However, they did confirm if that doesn't work we would need to take a look.
In this case you would need to contact your hosting provider and they can escalate the issue to us.
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Do you see any useful output from this?
/usr/bin/yum makecache && echo $?
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Yes, I see this:
Loaded plugins: fastestmirror, universal-hooks
Loading mirror speeds from cached hostfile
epel/x86_64/metalink | 24 kB 00:00:00
* EA4: 107.178.98.171
* EA4-experimental-c7: 107.178.98.171
* cpanel-addons-production-feed: 107.178.98.171
* cpanel-plugins: 107.178.98.171
* base: mirrors.oit.uci.edu
* epel: mirror.arizona.edu
* extras: mirrors.xtom.com
* updates: mirrors.xtom.com
EA4 | 2.9 kB 00:00:00
EA4-experimental-c7 | 2.9 kB 00:00:00
cpanel-addons-production-feed | 2.9 kB 00:00:00
cpanel-plugins | 2.9 kB 00:00:00
MariaDB106 | 3.4 kB 00:00:00
base | 3.6 kB 00:00:00
curator-5 | 1.3 kB 00:00:00
extras | 2.9 kB 00:00:00
imunify360 | 3.0 kB 00:00:00
imunify360-rollout-1 | 3.0 kB 00:00:00
imunify360-rollout-2 | 3.0 kB 00:00:00
imunify360-rollout-3 | 3.0 kB 00:00:00
imunify360-rollout-4 | 3.0 kB 00:00:00
imunify360-rollout-5 | 3.0 kB 00:00:00
imunify360-rollout-6 | 3.0 kB 00:00:00
imunify360-rollout-7 | 3.0 kB 00:00:00
imunify360-rollout-8 | 3.0 kB 00:00:00
kernelcare | 3.0 kB 00:00:00
updates | 2.9 kB 00:00:00
wp-toolkit-cpanel | 2.9 kB 00:00:00
wp-toolkit-thirdparties | 2.9 kB 00:00:00
Metadata Cache Created
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PS - When running elevate I did try running
yum clean all
but it did not help.
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Thanks for that - we'd need to get that ticket process started since it does seem to be an issue with ELevate.
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To get a ticket going, I hope I can ask a licensing question here. I just discovered that under my current reseller license for a bare metal server I am unable to submit support tickets directly--my reseller must submit it.
To be able to submit a cPanel ticket directly like I used to be able to do, my reseller/host told me that I could cancel my cPanel license with them, and order a Premier license directly from you.
Here is my question, how can I update my server's license without any issues or downtime? My guess would be:
1) Order the license here: https://cpanel.net/pricing/
2) Install the new license (would this create any issues, as it would replace my current one?)
3) Cancel my current license with my hosting company.
Please let me know, as I really need to get this ticket going ASAP.
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You'd actually have to do 3, 1, 2 - cancel, order, install, as there can't be two licenses active for the same IP.
The only thing you wouldn't have access to while the license was canceled is cPanel & WHM, as everything else will work normally, and switching the license only takes however long it takes you to make the purchase and then run "/usr/local/cpanel/cpkeyclt" on the system to refresh the license.
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Great, would you have a link to a resource on how to install the new license? I'm not sure how I would do it if I could not access cPanel--through command line?
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You would just need to run that command over an SSH connection as the root user. If you aren't familiar with connecting to the server from a terminal application, most hosting providers have some type of shell session built-in to the GUI.
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