Roundcube is not loading after upadte to cpanel v120

Unnamed User

• May 07, 2024 14:20

Hello support/community!

Webmail is not loading with roundcube after automatically update from cpanel118 to cpanel v120.

Here are the errors found in: 

[07-May-2024 15:35:50 +0200]: <4f5ca165> DB Error: [1] no such table: carddav_addressbooks (SQL Query: SELECT* FROM carddav_addressbooks WHERE (("user_id" = '1'))) in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube_db.php on line 577 (GET /cpsess7214153123/3rdparty/roundcube/index.php)
[07-May-2024 15:35:50 +0200]: <4f5ca165> DB Error: [1] no such table: carddav_migrations (SQL Query: SELECT "filename" FROM carddav_migrations) in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube_db.php on line 577 (GET /cpsess7214153123/3rdparty/roundcube/index.php)

[07-May-2024 15:40:50  [CPANELVCFIMPORT: Touch file /home/useraccount/.cpanel/vcards/.cpanel_vcf_import_xxyy@domain exists for xxyy@domain and cpanel_run_once is true, exiting]

Could you please support on this if anyone has faced this issue in the past ?

• 

  marvine

  • May 07, 2024 17:14

  Have the same problem also updated to the current tier in 120.0.5.

  It only not works when users do it through there own domain name.

  using the cpanel.host.com adres it works just fine

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• 

  Gabriele Venturini

  • May 08, 2024 11:15

  Same here.

  0
• 

  cPRex Jurassic Moderator

  • May 08, 2024 13:31

  This is a known issue with the latest Roundcube update.  Can you try running the workaround here?

  https://support.cpanel.net/hc/en-us/articles/23010721161751-Roundcube-is-not-accessible-with-502-error

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• 

  Unnamed User

  • May 17, 2024 19:32
  • Edited

  Installing ConfigServer Security & Firewall and removing yum remove firewalld  worked for me.

   

  vai https://docs.cpanel.net/knowledge-base/security/additional-security-software/#configserver-software

   

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