WHM update fails, Cloudlinux AccelerateWP conflict
WHM version 110.0.31. Cloudlnux 7.9.
A scheduled WHM update failed last night. When I run "yum update" it is saying:
Resolving Dependencies
--> Running transaction check
---> Package accelerate-wp.x86_64 0:1.9-10.el7.cloudlinux will be updated
---> Package accelerate-wp.x86_64 0:1.9-12.el7.cloudlinux will be an update
--> Processing Dependency: alt-python27-cllib >= 3.4.2-2 for package: accelerate-wp-1.9-12.el7.cloudlinux.x86_64
--> Processing Dependency: alt-python27-cllib >= 3.4.2-2 for package: accelerate-wp-1.9-12.el7.cloudlinux.x86_64
---> Package kernel.x86_64 1:3.10.0-962.3.2.lve1.5.85.el7 will be installed
--> Processing Conflict: accelerate-wp-1.9-12.el7.cloudlinux.x86_64 conflicts alt-python27-cllib < 3.4.2-2
--> Finished Dependency Resolution
--> Running transaction check
---> Package accelerate-wp.x86_64 0:1.9-10.el7.cloudlinux will be updated
---> Package accelerate-wp.x86_64 0:1.9-10.el7.cloudlinux will be updated
---> Package accelerate-wp.x86_64 0:1.9-12.el7.cloudlinux will be an update
--> Processing Dependency: alt-python27-cllib >= 3.4.2-2 for package: accelerate-wp-1.9-12.el7.cloudlinux.x86_64
--> Processing Dependency: alt-python27-cllib >= 3.4.2-2 for package: accelerate-wp-1.9-12.el7.cloudlinux.x86_64
---> Package kernel.x86_64 1:3.10.0-962.3.2.lve1.5.28.el7 will be erased
--> Processing Conflict: accelerate-wp-1.9-12.el7.cloudlinux.x86_64 conflicts alt-python27-cllib < 3.4.2-2
--> Finished Dependency Resolution
Error: Package: accelerate-wp-1.9-12.el7.cloudlinux.x86_64 (cloudlinux-rollout-4)
Requires: alt-python27-cllib >= 3.4.2-2
Installed: alt-python27-cllib-3.4.1-1.el7.cloudlinux.x86_64 (@cloudlinux-rollout-7)
alt-python27-cllib = 3.4.1-1.el7.cloudlinux
.
. (List of available versions here)
.
Error: accelerate-wp conflicts with alt-python27-cllib-3.4.1-1.el7.cloudlinux.x86_64
You could try using --skip-broken to work around the problem
You could try running: rpm -Va --nofiles --nodigest
After the error message is a long list of "available alt-python-cllib" versions, but the list is missing the required 3.4.2-2 version.
The AccelerateWP package is part of Cloudlinux, if I understand it correctly. We have no access to the AccelerateWP and it should not be active. cPanel users can't see "AccelerateWP" tool anywhere.
- How can I resolve the version conflict?
- Can I remove the AccelerateWP package some how?
- Is there any harm if I remove it?
The WHM server has scheduled maintenance in couple of days. We are going to use the Elevate-cpanel: Cloudlinux 7 to Cloudlinux 8. I'm pretty sure this package conflict is going to be a major blocker. So this needs to be resolved asap.
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Have you tried to update the CL release file first?
yum update cloudlinux-releasethe run yum update again.
Andrew N. - cPanel Plesk VMWare Certified Professional
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yum info cloudlinux-release
Installed Packages
Name : cloudlinux-release
Arch : x86_64
Version : 7.9
Release : 2.3.el7
Size : 60 k
Repo : installed
From repo : cloudlinux-rollout-1
Summary : CloudLinux release file
License : GPLv2
Description : CloudLinux release filesyum update cloudlinux-releaseNo packages marked for update
I never ran the "yum update cloudlinux-release" before, but it's already installed.
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If you aren't using it, there's no reason you can't remove that tool using the instructions here:
https://cloudlinux.zendesk.com/hc/en-us/articles/4818987152412-How-to-uninstall-AccelerateWP
which will likely resolve the issues you're seeing.
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Thank you for the reply.
I executed the command and seems like it disabled the AccelerateWP system wide and from all users.
/usr/bin/clwpos-eraseNext, I tried "yum update" which said the same error message about the package conflict. After that, I removed the accelerate-wp package completely. I ran "yum remove accelerate-wp", which removed the package and a few dependencies from the system.
After the package was gone, the yum update was successful.
So, the problem is solved for me, but the original problem is still there. The AccelerateWP has some kind of package conflict. Removing AccelerateWP won't resolve the conflict issue, this solution is only by passing the problem.
I guess there are WHM admins out there who are running Cloudlinux 7.9, and they are using the AccelerateWP package. I hope someone resolves the package conflict.
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It might be best to submit a ticket on this issue, as I'm not finding any similar reports on this package conflict in our system.
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Hi CPRex,
I have a system that has the same problem.
[2024-05-16 07:52:50 +0200] [/usr/local/cpanel/scripts/update-packages] --> Processing Conflict: accelerate-wp-1.9-12.el7.cloudlinux.x86_64 conflicts alt-python27-cllib < 3.4.2-2
[2024-05-16 07:52:50 +0200] [/usr/local/cpanel/scripts/update-packages] --> Finished Dependency Resolution
[2024-05-16 07:52:50 +0200] [/usr/local/cpanel/scripts/update-packages] Error: accelerate-wp conflicts with alt-python27-cllib-3.4.1-1.el7.cloudlinux.x86_64
[2024-05-16 07:52:50 +0200] [/usr/local/cpanel/scripts/update-packages] Error: Package: accelerate-wp-1.9-12.el7.cloudlinux.x86_64 (cloudlinux-rollout-4)So it is not isolated to User404.
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Update to my situation. So I did remove the accelerate-wp package from the system as said earlier. Then we upgraded the whole system to Cloudlinux 8. After that, I tried to re-install the accelerate-wp package again and it's still causing the error. The same thing, dependency conflict. So this might include Cloudlinux 8 as well.
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