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Erase calendar or contacts associated with an email address

Comments

8 comments

  • cPRex Jurassic Moderator

    Hey there!  Do following the steps here accomplish what you're looking for?

    https://docs.cpanel.net/cpanel/email/calendars-and-contacts-management/#delete-a-calendar-or-address-book

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  • Dan Harrel

    Thanks.  I saw that, but I'm not sure this will do the trick.  

    First of all, this action is outside the context of a particular email address, so presumably it manages address books for all email addresses, and not just the one that is the problem.  

    Second, the documentation says, "You cannot delete the default calendar or address book."  The address book that is messed up is the default one for a particular email account.  

    Related - Is anyone else seeing new instability with Calendar synchronization?  Yesterday I set up a new CalDav Synchronizer profile to synchronize my Outlook Calendar with cPanel CalDav of another email address.  It worked.  It continued synchronizing until sometime this morning.  Now CalDav Synchronizer seems to report a corrupted calendar entry in cPanel CalDav.  I can see the entry in the RoundCube calendar, but can't delete it.  I'm told that the delete failed.  

    Now, in addition to wondering how I can clear my entire cPanel CalDav calendar, I'm wondering how I can delete a single calendar item other than using RoundCube?

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  • cPRex Jurassic Moderator

    I spoke with the team and I'm not finding any supported ways to manually remove data directly from the roundcube database without causing problems. 

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  • Dan Harrel

    Thank you.  Was CalDav recently updated and now causing problems?  Or is it just me?  

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  • cPRex Jurassic Moderator

    Yes, CCS was completely removed in version 120 and integrated into cPanel, so it's an entirely different service now.

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  • Dan Harrel

    Different indeed in that Calendar Synchronization via CalDav Synchronizer no longer works for me!  It worked before.  Are others having similar problems?  Any chance you all can look into what's going wrong in my case?  Thanks!

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  • cPRex Jurassic Moderator

    If you'd like to make a ticket we'd be happy to take a look! 

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  • Servinformatica

    Forget it... since version 120 it doesn't work with third parties like Caldav Syncronizer or EMClient because of a timezone translation problem. cPanel works on the IANA timezone and they are fighting the development team to release an update to solve it... but it's been several long weeks without calendars. Through webmail or devices (IOS or OSX) no issues where caldav is native.

    The revision that will correspond to the resolution is 44128.

    More info here:

    https://support.cpanel.net/hc/en-us/articles/23170688892695-CalDav-500-error-when-creating-deleting-an-event-using-Outlook

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