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cPanel Technical Support has been heavily impacted by hurricane Beryl and our ability to respond to tickets has been hindered as a result. We appreciate your understanding and patience as we address these delays.

Unable to add A record

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1 comment

  • cPRex Jurassic Moderator

    Hey there!  This sounds like your new account doesn't have the advanced Zone Editor enabled, which is something only your hosting provider will be able to turn on.  You'll need to reach out to GoDaddy for more assistance - either they can update the record for you or they can enable that option in your cPanel interface.

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