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MultiPHP Manager Not Loading

Hassan Khan

Hi,

I have successfully elevated CentOS 7.9 to AlmaLinux v8.10.0. Everything is working fine but the MultiPHP Manager in whm is not loading. The users are able to select the PHP version of their choice from their cpanels.

Comments

17 comments

Date Votes
  • quietFinn

    Does
    yum update
    work without problems?

    Did you run
    /scripts/upcp --force

     

    0
  • Hassan Khan
    • Edited

    >yum update
    Last metadata expiration check: 1:01:46 ago on Mon 24 Jun 2024 04:30:00 PM PKT.
    Dependencies resolved.
    Nothing to do.
    Complete!

    The system is fully updated.

    >/scripts/upcp --force
    [2024-06-24 17:38:03 +0500]     cPanel update completed
    [2024-06-24 17:38:03 +0500]   A log of this update is available at /var/cpanel/updatelogs/update.251903.19260877.1719039759.log
    [2024-06-24 17:38:03 +0500]   Removing upcp pidfile
    [2024-06-24 17:38:03 +0500]
    [2024-06-24 17:38:03 +0500] Completed all updates
    => Log closed Mon Jun 24 17:38:03 2024

    The issue is still there after forcefully update.


    0
  • cPRex Jurassic Moderator

    Whenever there is an issue with the interface you should always start with the cPanel logs at /usr/local/cpanel/logs/error_log.  Do you see anything helpful there when you access that page of WHM?

    0
  • Hassan Khan

    When accessing MultiPHP Manager page, error_log shows:
    stat: cannot statx '/var/cpanel/install_version': No such file or directory

    0
  • quietFinn

    I don't think that is causing the problem. 
    In a server I renamed that file and MultiPHP Manager still works, although I get the same error in the error log.

     

    0
  • Hassan Khan

    So what to do next?

    0
  • cPRex Jurassic Moderator

    Is that the only error that shows up in the log?

    0
  • ehask71
    • Edited

    I can verify I have 2 servers that started doing this as well ..... 110.0.34.  We are in the process of rebuilding PHP 7 apps to laravel & PHP 8.  I asked my Datacenter if CPanel was going to disable anything at EOL.  They responded with "No that should not happen it should continue to work. Just will not be getting updates"  

    Well I login to check something and notice that MutiPHP is not loading as above and that EasyApache is also doing this. 

    We havent logged in or done any updates .... I had pushed some updates to our apps API yesterday and the .htaccess got over written so I logged in to check and found this. I have to manually add the handler back to the .htaccess to get the API back up. I have a ticket open with my datacenter since I think I pay $60 a month for CPanel on each server.   

    Seems like CPanel may be killing it off to force us?  I am spinning up an Alma Linux box but it only goes back to 7.2.    I think it is time to build purpose built boxes and get away from CPanel

    0
  • ehask71 
    ==> cpsrvd: transferred port bindings: 10,11,12,3,4,5,6,7,8,9
    ==> cpsrvd: bound to ports
    [2024-06-25 11:35:02 -0400] info [cpsrvd] version 11.110.0.34 online
    ==> cpsrvd 11.110.0.34 started
    ==> cpsrvd: loading security policy....Done
    ==> cpsrvd: Setting up SSL support ... Done
    ==> cpsrvd: transferred port bindings: 10,11,12,3,4,5,6,7,8,9
    ==> cpsrvd: bound to ports
    [2024-06-25 11:38:16 -0400] info [cpsrvd] version 11.110.0.34 online
    [2024-06-25 11:38:27 -0400] info [whostmgrd] Successfully verified signature for cpanel (key types: release).
    [2024-06-25 11:48:32 -0400] info [whostmgrd] Successfully verified signature for cpanel (key types: release).

    I have no errors in the log 

    0
  • cPRex Jurassic Moderator

    We definitely aren't "killing off" anything, but the fact that EasyApache 4 isn't loading often indicates a Yum issue of some sort. Are you able to run "yum update" on the server with no problems?

    0
  • ehask71

    Not sure what https://download.imunify360.com/el/7  is but I didnt install it and it appears to be blocking Yum

     

    0
  • cPRex Jurassic Moderator

    That's something! Let's try this classic combination of commands to see if that clears the Yum cache and gets things working:

    yum clean all
    yum makecache
    yum update
    0
  • ehask71
    • Edited

    Opened a ticket with my Datacenter ..... awaiting follow up


    [root@littlefinger ~]# yum clean all
    Loaded plugins: fastestmirror, universal-hooks
    Existing lock /var/run/yum.pid: another copy is running as pid 31134.
    Another app is currently holding the yum lock; waiting for it to exit...
      The other application is: yum
        Memory :  28 M RSS (2.0 GB VSZ)
        Started: Tue Jun 25 12:16:12 2024 - 00:02 ago
        State  : Sleeping, pid: 31134
    Another app is currently holding the yum lock; waiting for it to exit...
      The other application is: yum
        Memory :  29 M RSS (2.0 GB VSZ)
        Started: Tue Jun 25 12:16:12 2024 - 00:04 ago
        State  : Sleeping, pid: 31134

    0
  • Hassan Khan

    >Is that the only error that shows up in the log?

    Yes when accessing the MultiPHP Manager.

    Is there any command line script for MultiPHP Manager in /scripts/? So that default PHP version may be set for system and users as well.

    0
  • cPRex Jurassic Moderator

    Not in /scripts, but there are some API calls available here:

    https://support.cpanel.net/hc/en-us/articles/360053282633-How-to-Manage-PHP-versions-on-the-command-line

    0
  • Hassan Khan

    I have updated PHP versions to all users but the MultiPHP Manager page in whm is still not loading. Hopefully the problem may be resolved in the next update.

    0
  • cPRex Jurassic Moderator

    Hassan Khan - the issue isn't something that we need to fix as part of an update.  Could you submit a ticket so your server can be examined?

    0

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