Elevate Problems
2024-06-28 23:42:25 (6664) [ERROR] The elevation process failed during stage 3.
* 2024-06-28 23:42:25 (6664) [ERROR]
* 2024-06-28 23:42:25 (6664) [ERROR] You can continue the process after fixing the errors by running:
* 2024-06-28 23:42:25 (6664) [ERROR]
* 2024-06-28 23:42:25 (6664) [ERROR] /usr/local/cpanel/scripts/elevate-cpanel --continue
* 2024-06-28 23:42:25 (6664) [ERROR]
* 2024-06-28 23:42:25 (6664) [ERROR] You can check the error log by running:
* 2024-06-28 23:42:25 (6664) [ERROR]
* 2024-06-28 23:42:25 (6664) [ERROR] /usr/local/cpanel/scripts/elevate-cpanel
* 2024-06-28 23:42:25 (6664) [ERROR]
* 2024-06-28 23:42:25 (6664) [ERROR] Last Error:
* 2024-06-28 23:42:25 (6664) [ERROR]
* 2024-06-28 23:42:25 (6664) [ERROR] Unable to backup EA4 profile. Failure from /usr/local/bin/ea_current_to_profile --target-os=CloudLinux_8 at /usr/local/cpanel/scripts/elevate-cpanel line 5883.
* 2024-06-28 23:42:25 (8246) [FATAL] Unable to backup EA4 profile. Failure from /usr/local/bin/ea_current_to_profile --target-os=CloudLinux_8 at /usr/local/cpanel/scripts/elevate-cpanel line 5883.
And that is the full log:
# -------------------------> [ERROR] # Upgrade process failed at stage=3 ; Running: tail -f /var/log/elevate-cpanel.log
* 2024-06-28 21:40:54 (6738) [INFO]
* 2024-06-28 21:40:54 (6768) [INFO]
* 2024-06-28 21:40:54 (6737) [INFO] Running: /usr/sbin/rmmod pata_acpi
* 2024-06-28 21:40:54 (6738) [INFO]
* 2024-06-28 21:40:54 (6768) [INFO]
* 2024-06-28 21:40:54 (8695) [DEBUG] Running 'pre_leapp' from Imunify component.
* 2024-06-28 21:41:03 (6737) [INFO] Running: /usr/bin/imunify360-agent version --json
* 2024-06-28 21:41:03 (6738) [INFO]
* 2024-06-28 21:41:04 (6751) [INFO] {"items": "7.13.7", "strategy": "PRIMARY_IDS", "warnings": [], "version": "7.13.7", "eula": null, "license": {"status": true, "expiration": null, "user_limit": 2147483647, "id": "IP-45375-645645-QBi0sUb3", "user_count": 51, "message": "", "license_type": "imunify360", "redirect_url": "https://cln.cloudlinux.com/console/imunify360/servers/IP-45375-645645-QBi0sUb3/products/IM_UN/convert"}}
* 2024-06-28 21:41:04 (6768) [INFO]
* 2024-06-28 21:41:04 (3792) [INFO] Imunify360: Removing imunify360 prior to upgrade.
* 2024-06-28 21:41:04 (3793) [INFO] Imunify360: Product imunify360 detected. Uninstalling before upgrade for later restore.
* 2024-06-28 21:41:04 (6737) [INFO] Running: /usr/bin/bash /tmp/imunify_installer_PE_l.sh --uninstall
* 2024-06-28 21:41:04 (6738) [INFO]
* 2024-06-28 21:41:05 (6751) [INFO] [2024-06-28 21:41:05] Checking for an update to imunify_installer_PE_l.sh
* 2024-06-28 21:41:05 (6751) [INFO] [2024-06-28 21:41:05] Downloading imunify_installer_PE_l.sh.repo_version (please wait)
* 2024-06-28 21:41:05 (6751) [INFO] [2024-06-28 21:41:05] imunify_installer_PE_l.sh is already the latest version (2.105) - continuing
* 2024-06-28 21:41:05 (6751) [INFO] Detecting ostype... centos
* 2024-06-28 21:41:12 (6751) [INFO] Warning: Hardened PHP packages will be removed and replaced with the default ones if possible. Some sites may stop working
* 2024-06-28 23:42:22 (6751) [INFO] Starting removal, this may take a couple of minutes..........TIMEOUT
* 2024-06-28 23:42:22 (6751) [INFO] [2024-06-28 23:42:22] Error occured while trying to remove Hardened PHP packages. See log: /var/log/imunify360/remove-ea_php.log.2764
* 2024-06-28 23:42:22 (6768) [INFO]
* 2024-06-28 23:42:22 (3800) [WARN] Imunify360: Failed to uninstall imunify360.
* 2024-06-28 23:42:22 (8695) [DEBUG] Running 'pre_leapp' from EA4 component.
* 2024-06-28 23:42:24 (5881) [INFO] Running: /usr/local/bin/ea_current_to_profile --target-os=CloudLinux_8
* 2024-06-28 23:42:25 (6659) [INFO] Sending notification: Failed to update to AlmaLinux 8
* 2024-06-28 23:42:25 (6664) [ERROR] The elevation process failed during stage 3.
* 2024-06-28 23:42:25 (6664) [ERROR]
* 2024-06-28 23:42:25 (6664) [ERROR] You can continue the process after fixing the errors by running:
* 2024-06-28 23:42:25 (6664) [ERROR]
* 2024-06-28 23:42:25 (6664) [ERROR] /usr/local/cpanel/scripts/elevate-cpanel --continue
* 2024-06-28 23:42:25 (6664) [ERROR]
* 2024-06-28 23:42:25 (6664) [ERROR] You can check the error log by running:
* 2024-06-28 23:42:25 (6664) [ERROR]
* 2024-06-28 23:42:25 (6664) [ERROR] /usr/local/cpanel/scripts/elevate-cpanel
* 2024-06-28 23:42:25 (6664) [ERROR]
* 2024-06-28 23:42:25 (6664) [ERROR] Last Error:
* 2024-06-28 23:42:25 (6664) [ERROR]
* 2024-06-28 23:42:25 (6664) [ERROR] Unable to backup EA4 profile. Failure from /usr/local/bin/ea_current_to_profile --target-os=CloudLinux_8 at /usr/local/cpanel/scripts/elevate-cpanel line 5883.
* 2024-06-28 23:42:25 (8246) [FATAL] Unable to backup EA4 profile. Failure from /usr/local/bin/ea_current_to_profile --target-os=CloudLinux_8 at /usr/local/cpanel/scripts/elevate-cpanel line 5883.
May you help me?
Leandro
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