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Wrong IP during installation

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9 comments

  • ffeingol

    cPanel/WHM can't change the main IP of a server, you have to do that at the OS level.  If the IP changed something else did it.

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  • quietFinn

    What do you mean by "cpanel took another IP"?
    Where do you see that?

     

    0
  • Iohan

    For example in this image.

    The IP that shows in the support center on WHM is not the IP of my server.

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  • quietFinn

    does your server's hostname resolve to the correct IP address?

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  • Iohan

    No, because the IP in WHM is incorrect.
    On OS the IP is correct, but on WHM it is not.

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  • Hi,

     

    Usually, this type of issue would be caused by an IP configuration problem. With that said, it might be difficult to detect the configuration problem without access to the server. I recommend opening a ticket so our team can take a closer look.

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  • Iohan

    Thanks.

    I opened a ticket #95330574. But I'm still waiting for a response.

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  • cPRex Jurassic Moderator

    I do see we've provided some advice on the ticket, but so far we have not been able to access the server.

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  • Iohan

    In fact, the server IP is correct, but even so, during installation, cpanel took another IP

    -1

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