Wrong IP during installation

Answered

Iohan

• July 12, 2024 22:49
• Edited

Hello.
I have two licenses for two different cpanel ips.
I've been using the first server for a few years and yesterday I installed cpanel on a new server with another IP, but after installation CPANEL automatically took the IP of my other server.
Why does this happen and how can I resolve it?
I tried some routines to change the IP via whm, but I was unsuccessful.

 ------ Edit -------

The IP on the OS is correct. Only cpanel had the wrong IP

• 

  ffeingol

  • July 12, 2024 21:26

  cPanel/WHM can't change the main IP of a server, you have to do that at the OS level.  If the IP changed something else did it.

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• 

  quietFinn

  • July 13, 2024 07:27

  What do you mean by "cpanel took another IP"?
  Where do you see that?

   

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• 

  Iohan

  • July 13, 2024 11:51

  For example in this image.

  The IP that shows in the support center on WHM is not the IP of my server.

  

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• 

  quietFinn

  • July 13, 2024 12:00

  does your server's hostname resolve to the correct IP address?

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• 

  Iohan

  • July 13, 2024 14:52

  No, because the IP in WHM is incorrect.
  On OS the IP is correct, but on WHM it is not.

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• 

  William Del Piero cPanel Staff

  • July 13, 2024 14:55

  Hi,

   

  Usually, this type of issue would be caused by an IP configuration problem. With that said, it might be difficult to detect the configuration problem without access to the server. I recommend opening a ticket so our team can take a closer look.

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• 

  Iohan

  • July 13, 2024 23:25

  Thanks.

  I opened a ticket #95330574. But I'm still waiting for a response.

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• 

  cPRex Jurassic Moderator

  • July 15, 2024 00:29

  I do see we've provided some advice on the ticket, but so far we have not been able to access the server.

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• 

  Iohan

  • July 12, 2024 21:40

  In fact, the server IP is correct, but even so, during installation, cpanel took another IP

  -1

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