cPanel & WHM update failure in upcp script

Gary

• August 14, 2024 22:00

This is a new server which was only provisioned a month ago and it's not able to complete an update. The error is:

[2024-08-15 00:42:03 +1000]      [/usr/local/cpanel/scripts/check_plugin_pkgs] dell-system-update_independent                  0.0  B/s |   0  B     08:00    
[2024-08-15 00:42:03 +1000]      [/usr/local/cpanel/scripts/check_plugin_pkgs] Error: Failed to download metadata for repo 'dell-system-update_independent': Cannot download repomd.xml: Cannot download repodata/repomd.xml: All mirrors were tried
[2024-08-15 00:42:03 +1000]      [/usr/local/cpanel/scripts/check_plugin_pkgs] Issue detected with package ‘cpanel-sitejet-plugin’Cpanel::Exception::ProcessFailed::Error/(XID p7e6pj) “/usr/bin/yum” reported error code “1” when it ended

 

The repository is at:

baseurl=https://linux.dell.com/repo/hardware/latest/os_independent/

I have no idea how to diagnose this issue or whether I should be sending this error to my hosting provider (given that it is a hardware related repository and they've just configured this server).

Gary

• 

  ffeingol

  • August 15, 2024 01:27

  That repo is specifically for the hardware you are renting (it's a Dell repo) so your provider most likely will need to assist.  The file it's trying to grab exists: https://linux.dell.com/repo/hardware/latest/os_independent/repodata/repomd.xml so it may be a DNS or firewall issues.

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  Gary

  • August 15, 2024 02:02

  Strange. I can access that URL from the server using Lynx. If it fails again tonight I'll raise a ticket with the server provider.

  Thanks.

  Gary

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  cPRex Jurassic Moderator

  • August 15, 2024 14:29

  I had another customer talking in Discord about how the Dell repos have been down intermittently over the last week, so you're not alone in this error.  Unfortunately there isn't anything we can do for this on the cPanel side of things, though.

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  Gary

  • August 15, 2024 22:58

  Thanks for the heads up. Looking at last night's log it managed to do the Dell updates last night and then failed on another.

  [2024-08-16 00:22:39 +1000]      [/usr/local/cpanel/scripts/update-packages] Error: Error downloading packages:
  [2024-08-16 00:22:39 +1000]      [/usr/local/cpanel/scripts/update-packages]   alt-php-ssa-0.4-10.el9.x86_64: Cannot download, all mirrors were already tried without success
  [2024-08-16 00:22:39 +1000]      [/usr/local/cpanel/scripts/update-packages] (XID 75ra7g) “/usr/bin/yum” reported error code “1” when it ended: 
  [2024-08-16 00:22:39 +1000] E    [/usr/local/cpanel/scripts/update-packages] The “/usr/local/cpanel/scripts/update-packages” command (process 3409234) reported error number 1 when it ended.

  Hopefully another temporary issue.

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  cPRex Jurassic Moderator

  • August 16, 2024 14:07

  I would say so - this is an error with alt-php so that's from the CloudLinux repos, which are known for being a bit weird at times.

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  slim

  • September 10, 2024 06:50

  I get this same error on a cPanel DNS cluster box - with nothing else installed. Its not on dell hardware either. 

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  cPRex Jurassic Moderator

  • September 10, 2024 12:23

  slim - can you post the exact error message that you're receiving so I can review that?

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