daily update failing - oniguruma and libonig.so.5()(64bit)?

morrow95

• September 12, 2024 15:16

Received an auto email today saying the auto update is failing :

```

The cPanel & WHM update process failed for the following reason:

The `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1678287.113941407.1724992188.log` command failed and exited with the code “1” (signal = 0)

Update log preview:

[2024-09-12 05:00:35 -0400] Sync child 1682995 exited cleanly.
=> Log closed Thu Sep 12 05:00:35 2024
[2024-09-12 05:00:35 -0400] Sync child 1682994 exited cleanly.
[2024-09-12 05:00:35 -0400] All files Staged
[2024-09-12 05:00:35 -0400] Testing if the newly downloaded packages can be installed without conflict
[2024-09-12 05:00:35 -0400] Testing RPM transaction
[2024-09-12 05:00:36 -0400] oniguruma is needed by (installed) alt-php-internal-mbstring-8.2.14-2.el8.x86_64
[2024-09-12 05:00:36 -0400] libonig.so.5()(64bit) is needed by (installed) alt-php-internal-mbstring-8.2.14-2.el8.x86_64
[2024-09-12 05:00:36 -0400] libonig.so.5()(64bit) is needed by (installed) ea-php83-php-mbstring-8.3.10-1.2.2.cpanel.x86_64
[2024-09-12 05:00:36 -0400] W Exit Code: 28
[2024-09-12 05:00:36 -0400] ***** FATAL: Test install failed: error: Failed dependencies:
[2024-09-12 05:00:36 -0400] oniguruma is needed by (installed) alt-php-internal-mbstring-8.2.14-2.el8.x86_64
[2024-09-12 05:00:36 -0400] libonig.so.5()(64bit) is needed by (installed) alt-php-internal-mbstring-8.2.14-2.el8.x86_64
[2024-09-12 05:00:36 -0400] libonig.so.5()(64bit) is needed by (installed) ea-php83-php-mbstring-8.3.10-1.2.2.cpanel.x86_64
[2024-09-12 05:00:36 -0400] The Administrator will be notified to review this output when this script completes
[2024-09-12 05:00:36 -0400] ***** FATAL: Error testing if the packages will install: Test install failed: error: Failed dependencies:
[2024-09-12 05:00:36 -0400] oniguruma is needed by (installed) alt-php-internal-mbstring-8.2.14-2.el8.x86_64
[2024-09-12 05:00:36 -0400] libonig.so.5()(64bit) is needed by (installed) alt-php-internal-mbstring-8.2.14-2.el8.x86_64
[2024-09-12 05:00:36 -0400] libonig.so.5()(64bit) is needed by (installed) ea-php83-php-mbstring-8.3.10-1.2.2.cpanel.x86_64
[2024-09-12 05:00:36 -0400] see https://go.cpanel.net/rpmcheckfailed for more information
[2024-09-12 05:00:36 -0400] The Administrator will be notified to review this output when this script completes
[2024-09-12 05:00:36 -0400] Removing staged files and directories for binaries/linux-c8-x86_64, cpanel
[2024-09-12 05:00:36 -0400] Removing staged files and directories for jupiter
=> Log closed Thu Sep 12 05:00:36 2024
[2024-09-12 05:00:36 -0400] 17% complete

```

Neither of those sound familiar to me, but pretty sure I have selected and use mbstring for php in my easy apache profile.  Server has been fine for quite some time without an issue so surprised to see this popup out of nowhere suddenly - it's not like I recently changed my easy apache or anything.

Where to go from here?

 

 

• 

  Mario Figge

  • September 12, 2024 15:29
  • Edited

  Same problem yesterday. Found a thread here and resolved it running:
  dnf install oniguruma

  And running the update again

  0
• 

  morrow95

  • September 12, 2024 15:29

  Little more searching and finally came across https://support.cpanel.net/hc/en-us/articles/25891742461719-Error-libonig-so-5-64bit-is-needed-by-installed-jq-1-6-16-el9-x86-64-during-cPanel-update which explains this is a known issue.

  0
• 

  morrow95

  • September 12, 2024 15:31

  This did the trick for anyone else having the same problem.  Also, thanks Mario Figge for the quick response as well.

  0

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