Lack of DNS records for a new subdomains. Domain's DNS records aren't propagating

Bernard OUEDRAOGO

• September 13, 2024 13:13

Hello, I created a subdomain in cPanel and it doesnt work: when i try to visit the link it will not open up at all; I will get an ERROR page. In cPanel, A and TXT records are created for the new subdomain.

What should I do to make DNS's propagate ?

Thanks in advance.

• 

  mtindor

  • September 13, 2024 14:04

  Are you authoritative nameservers the same server(s) you are hosting on?   If your DNS is handled elsewhere (and not on the server you are hosting the site on, or not using the authoritative nameservers of the hosting provider), then you likely have to go update DNS there.

  For instance, if you added bob.domain.com and the authoritative nameservers for domain.com are GoDaddy or Network Solutions nameservers, then you need to alsogo and log into GoDaddy or NetSol (or wherever the DNS is managed) and update the record.

  What you are experiencing appears to be a classic case of the DNS for a domain being hosted elsewhere, and thus you can't "just" add the subdomain in the cPanel interface but then also have to go to the DNS provider and add the DNS record.

  0
• 

  Bernard OUEDRAOGO

  • September 13, 2024 14:31

  Thanks a lot for your quick reaction.

  We purchased a WHM VPS with Flexihostings (http://flexihostings.net.au/) and have some domains created. I really don't know where their authoritative nameservers are hosted.

  0
• 

  mtindor

  • September 14, 2024 13:28

  dig DOMAINNAME ns @8.8.8.8

  nslookup -q=ns DOMAINNAME 8.8.8.8

   

   

  0
• 

  Bernard OUEDRAOGO

  • September 15, 2024 08:21

  Thank you, mtindor, for your help !

  1

Please sign in to leave a comment.