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cPanelID login issues to this website - seems a bit flakey?

Comments

16 comments

  • quietFinn

    It's not just you 😒

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  • spaceman

    Good to know it's not just me and/or my PC/setup!

    This being the case, IMHO it's not a good look for cPanel/WebPros to have us customers experience this issue. It's not exactly a confidence builder in your technical prowess.

    Please take this as constructive feedback!

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  • cPRex Jurassic Moderator

    Interesting - I've passed this along to our Zendesk contact and I'll see what they say!

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  • cPRex Jurassic Moderator

    Our Zendesk guy is looking into this and has some ideas.  I'll let you know what I find out!

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  • spaceman

    Great. I've been overlooking this for ages, because it's irritating, but not a showstopper. 

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  • cPRex Jurassic Moderator

    I just wanted to let you know this is still on our radar, but so far I don't have any updates.

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  • cPRex Jurassic Moderator

    We've made an update to the login system over the last few hours - let me know if you guys notice any changes, good or bad!

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  • quietFinn

    BAD!

    It's a mess, don't know how I managed to log in.

     

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  • cPRex Jurassic Moderator

    Got any specifics for me or it's just still the same as always requiring multiple logins?

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  • quietFinn

    Well I did it again, logged out, and logged in, now it worked without problems 🤔 That was in Chrome.

    Then I tested in Opera, and I end up in a page saying:

    WebPros Account

    Oops!, something went wrong

    There could be a misconfiguration in the system or a service outage. We track these errors automatically, but if the problem persists feel free to contact us.
    Please try again.

     

     

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  • spaceman

    Yes, seems to have made it worse for me, or certainly no better. I get there in the end, but not after a few seemingly dead-ends.

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  • cPRex Jurassic Moderator

    Alright - having the team check now!

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  • Kyle Pinkley cPanel Staff

    spaceman Can you provide specific details on the issues you ran into so I can forward this feedback to the appropriate team?

    quietFinn So you had issues in Chrome and in Opera?

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  • cPRex Jurassic Moderator

    Thanks for that video - that's just what we needed to see.  We've opened an internal case MC-8435 to have our devs (and possibly Zendesk's) check this out.  If I hear anything on my end I'll be sure to post!

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  • cPRex Jurassic Moderator

    UPDATE - this case has been flagged as critical in our system so we should be getting a response to this sooner than later.

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