cPanelID login issues to this website - seems a bit flakey?
Is it just me, or do others have problems logging into this website with their cPanel ID?
Each time I have to re-authenticate with this site, I seem to have to offer up my cPanelID credentials more than once before my session is properly authenticated.
And/or maybe I am authenticated, but I'm getting on-screen messages that suggest I'm not?
I always manage it in the end, but the workflow is a bit unusual/clunky to say the least.
I don't have this type of issue with any other site that I'm aware of.
So is it just me, or do others experience similar challenges?
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It's not just you 😒
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Good to know it's not just me and/or my PC/setup!
This being the case, IMHO it's not a good look for cPanel/WebPros to have us customers experience this issue. It's not exactly a confidence builder in your technical prowess.
Please take this as constructive feedback!
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Interesting - I've passed this along to our Zendesk contact and I'll see what they say!
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Our Zendesk guy is looking into this and has some ideas. I'll let you know what I find out!
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Great. I've been overlooking this for ages, because it's irritating, but not a showstopper.Â
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I just wanted to let you know this is still on our radar, but so far I don't have any updates.
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We've made an update to the login system over the last few hours - let me know if you guys notice any changes, good or bad!
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BAD!
It's a mess, don't know how I managed to log in.
Â
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Got any specifics for me or it's just still the same as always requiring multiple logins?
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Well I did it again, logged out, and logged in, now it worked without problems 🤔 That was in Chrome.
Then I tested in Opera, and I end up in a page saying:
WebPros Account
Oops!, something went wrong
There could be a misconfiguration in the system or a service outage. We track these errors automatically, but if the problem persists feel free to contact us.
Please try again.Â
Â
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Yes, seems to have made it worse for me, or certainly no better. I get there in the end, but not after a few seemingly dead-ends.
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Alright - having the team check now!
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Thanks for that video - that's just what we needed to see. We've opened an internal case MC-8435 to have our devs (and possibly Zendesk's) check this out. If I hear anything on my end I'll be sure to post!
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UPDATE - this case has been flagged as critical in our system so we should be getting a response to this sooner than later.
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