WARNING: Your account currently uses “6” out of “0” email accounts.

Mike St

• November 16, 2024 20:16

i have some weird stats in only one account on the server. It is correct in informing me how many of each item are used but doesn't display the correct totals.

When I go to the email accounts page, it gives me this message:

WARNING: Your account currently uses “6” out of “0” email accounts.

and does not list the email accounts however many of them are still active and they were created from within cpanel in the past.

Is there a way I can fix these stats from within an SSH session and to have the email addresses appear again?

• 

  quietFinn

  • November 16, 2024 23:54

  >WARNING: Your account currently uses “6” out of “0” email accounts.

  Usually that means that the package that account is using only allows 0 mail accounts.

   

  0
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  Mike St

  • November 17, 2024 00:44

  I checked the account management functions in WHM and the relevant settings were set to "unlimited"

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  Mike St

  • November 17, 2024 01:43

  I did notice something in the cpanel error logs that may help there were many lines like this:

  [2024-11-16 20:27:10 -0500] warn [cpanel] 1[2024-11-16 20:27:10 -0500] warn [cpanel] Failed to load cPanel user file for '(affected username)' at /usr/local/cpanel/Cpanel/Config/LoadCpUserFile.pm line 200.

  Sometime before that when I manually upgraded apache, I accidentally changed ownership of almost the entire filesystem to one specific user which locked me out of shell and other things. so to fix this, what folders should I look for and what permissions shoud I set them to?

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  Mike St

  • November 17, 2024 02:49

  Answer:

  Change permissions of /var/cpanel/users/(affected user) to 770

  then change ownership of the same file to (affected user):(affected user).

  I figure this out through experimentation.

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