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Auto SSL failed

Answered
quyen van
 WARN DNS query error (cpanel.quyennv.cloud/NS): SERVFAIL (2)
 WARN DNS query error (cpanel.quyennv.cloud/NS): SERVFAIL (2)
 WARN DNS query error (cpanel.quyennv.cloud/NS): SERVFAIL (2)
 WARN DNS query error (cpanel.quyennv.cloud/NS): SERVFAIL (2)
 WARN DNS query error (mail.cpanel.quyennv.cloud/NS): SERVFAIL (2)
 WARN DNS query error (www.cpanel.quyennv.cloud/NS): SERVFAIL (2)
 WARN DNS query error (cpanel.cpanel.quyennv.cloud/NS): SERVFAIL (2)
 WARN DNS query error (cpanel.quyennv.cloud/NS): SERVFAIL (2)
 WARN DNS query error (cpanel.quyennv.cloud/NS): SERVFAIL (2)
 WARN DNS query error (quyennv.cloud/NS): SERVFAIL (2)
 WARN DNS query error (quyennv.cloud/NS): SERVFAIL (2)
 WARN DNS query error (quyennv.cloud/NS): SERVFAIL (2)
 11:41:24 AM ERROR “cpanel.cpanel.quyennv.cloud” is unmanaged. Verify registration and authoritative nameserver configuration for this domain or any of its parent domains to correct this problem.
 11:41:24 AM WARN DNS query error (quyennv.cloud/NS): SERVFAIL (2)

Comments

4 comments

Date Votes
  • rbairwell

    It appears the domain name quyennv.cloud is setup to use Cloudflare's nameservers, but Cloudflare doesn't have entries for the entire subdomain cpanel.quyennv.cloud (mail.cpanel... , www.cpanel... and cpanel.cpanel... are failing for me using https://www.nslookup.io ) so those are failing. If you add that subdomain and the subentries to Cloudflare it should start working.

    0
  • quyen van

    thank you, but i only want to use 1 subdomain cpanel.quyennv.cloud on the server. do i still have to configure other subdomains?

    0
  • rbairwell

    I wouldn't advise using cpanel.quyennv.cloud as the server automatically sets up a series of subdomains (technically just A/CNAME records - not proper subdomains) for each domain on the server - this is where the mail., ftp. (if enabled), cpanel.entries come from.

    Since you are trying to use cpanel.quyennv.cloud as an actual subdomain, WHM/cPanel is creating the sub-entries automatically. It is then trying to create a domain verified (DV) SSL certificate for the entire cpanel.quyennv.cloud domain name (by creating a TXT entry on the DNS records), but since the domain is hosted externally (at Cloudflare), it is unable to do this.

    Do the logs show any mention of a "Local HTTP DCV error"? Have you got "cpanel.quyennv.cloud" setup as a subdomain within a cPanel account or as an entire cPanel account?

    0
  • quyen van

    https://support.cpanel.net/hc/en-us/articles/6041680688279-AutoSSL-error-domain-tld-is-unmanaged-Verify-this-domain-s-registration-and-authoritative-nameserver-configuration-to-correct-this-problem

    i found a solution, got support from ISP
    thanks

    0

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