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Major provider dropping cpanel due to price hikes

lulzkiller

We’ve been partnering with Hetzner, one of the most significant hosting providers in the industry, and managing a considerable number of cPanel licenses through them. Today, we received notice that as of January 15, 2025, Hetzner will no longer be offering cPanel licenses. The stated reason? “The provider’s expansive pricing.”

 

This announcement aligns with a pattern we’ve seen coming for some time. cPanel appears determined to price itself out of the market. Year after year, the costs climb higher, driving more clients to seek alternatives. The fewer customers you retain, the higher the costs become for those who stay—a classic self-perpetuating spiral that inevitably ends in obsolescence.

 

In our case, we’re managing 22 cPanel licenses via Hetzner, spread across our servers and our clients’. Let me save you the suspense: we’re not going to order these licenses directly from you and absorb the excessive pricing. There are viable competitors in the market—ones you haven’t acquired under the WebPros umbrella—and many of them offer solutions that are far more appealing.

 

So, here’s an honest question: is there anyone at WebPros who recognizes the long-term consequences of these pricing strategies? Because from where we stand, it seems like the ship is steering itself straight into an iceberg.

Madness at the cockpit....

Comments

5 comments

Date Votes
  • Andrew
    • Edited
    Translate

    This is not what they said, read their email carefully. Hetzner will continue provide cPanel licenses to it's clients who keep their servers up to date.

    Andrew N. - cPanel Plesk VMWare Certified Professional
    Do you need immediate assistance? 20 minutes response time!* Open a ticket
    EmergencySupport - Professional Server Management and One-time Services

    0
  • Roger690

    I agree with the sentiment of the OP, Hetzner will not be providing licences on new servers and as we renew our servers with them on a regular basis that will be the time we will drop cPanel - Hetzner have been excellent and we are a very longstanding cPanel user, but the price rises over recent years don't really make it a sensible proposition to someone just running a few sites on a server.

    We very nearly ditched cPanel a couple of years ago, but momentum kept us going - if our next server isn't pre-installed with cPanel its obviously the time to change and ultimately cut our costs dramatically.

    Certainly from the outside it appears that the cPanel and Plesk business model is to have fewer customers but a higher profit margin on each of them and I do understand Hetzner's approach.

    0
  • Andrew
    • Edited

    Roger690 source for this please?

    P.S.: just found it

    Andrew N. - cPanel Plesk VMWare Certified Professional
    Do you need immediate assistance? 20 minutes response time!* Open a ticket
    EmergencySupport - Professional Server Management and One-time Services

    0
  • lulzkiller

    Andrew

    This is a direct copy from the hetzner email 

    "

    Please also note that from 15 January 2025, Hetzner Online will no longer offer new cPanel licences. The provider’s expansive pricing and the low demand from customers have prompted us to take this step.

    Starting then, you will also no longer be able to upgrade or downgrade your existing licences or to book additional options. If you need to make any changes, we recommend that you transfer your licences to another provider in advance, for example, transfer it directly to cPanel.

    We will be happy to help you with any questions. Please write us a support request by logging onto your account and going to “Support”."

    1
  • rhm.geerts

    I can imagine the low demand from customers.

    Especially now I'm installing a new cpanel server to replace the old one. Encountering multiple issues I never had before, and then just seen that cPanel does not do ticket support anymore for customers not getting the license directly from cPanel.

    Now I still got great help with 1 issue until now. But normally Hetzner should provide the first line of support.

    And (I got e-mail proof of this) Hetzner bluntly refuses any kind of software support to their servers, even knowing that they provided the cPanel license (and so by agreement should provide first support to cPanel) and even stated they can not start a ticket on behalve of me.

    So it seems as of august 2023 (before we could use tickets if required), in theory there is no ticket support for those license holders anymore. I can imagine that people are starting to look for alternatives.
    I think that decision is making datacenters also more and more wanting to stop selling as a partner, because giving support would cost them too much time.

    I also think cPanel and Plesk will be hitting an iceberg this way.

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