bandwidth A fatal error or timeout occurred while processing this directive.

Sam Hady

• March 19, 2025 20:19

Hey there, i am having an issue when open bandwidth tool from cpanel user.

A fatal error or timeout occurred while processing this directive. [show] [close]

Template::Exception:

[TYPE]=[undef]

[INFO]=[Invalid offset: undefined

]

[TEXT]=[




]

 at cpanel.pl line 1127.

cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/jupiter/stats/bandwidth.html.tt", 1) called at cpanel.pl line 4643

cpanel::cpanel::run_standard_mode() called at cpanel.pl line 931

cpanel::cpanel::script("cpanel::cpanel", "./frontend/jupiter/stats/bandwidth.html.tt") called at cpanel.pl line 324

tail -f /usr/local/cpanel/logs/error_log

]
        [TEXT]=[

]
 at cpanel.pl line 1127.
        cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/jupiter/stats/bandwidth.html.tt", 1) called at cpanel.pl line 4643
        cpanel::cpanel::run_standard_mode() called at cpanel.pl line 931
        cpanel::cpanel::script("cpanel::cpanel", "./frontend/jupiter/stats/bandwidth.html.tt") called at cpanel.pl line 324

• 

  cPRex Jurassic Moderator

  • March 20, 2025 14:27

  Hey there!  I did see you created a ticket on this, and I'm sorry we weren't able to help more there, although I would have expected your license provider to resolve this issue.

  I don't have a lot of information on my end as I don't have any other reports of this exact error.  You could try rebuilding the templates with the following commands:

  -make a backup:

  mkdir -p /root/template_backup/template_compiles ; mv /var/cpanel/template_compiles/* /root/template_backup/template_compiles

  -rebuild the templates:

  /usr/local/cpanel/bin/rebuild-templates

  Can you try that and see if that helps to get things working?  If not, a classic "/scripts/upcp --force" is never a bad idea.

  0

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