Mailbox with Mail Forwarding Only
Hi,
Is it possible to create a mailbox so that you can send emails (let's say for an email campaign) and any replies or emails sent to this mailbox are forwarded to another email address but the parent mailbox does not retain a copy? A mail forward would work in most cases, but in this case we would need an actual mailbox since it will be used to send out emails.
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Hey there! Sure, I don't see why this wouldn't work - just because incoming messages would hit the filter doesn't mean you couldn't send out.
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The mailbox would send, receive and forward, but we don't want the mailbox to retain a copy of the email. You can't send emails with just a mail forward in place so we need the mailbox. From what I recall there wasn't a way to do this, unless you set up a special rule to delete emails that hit the Inbox
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When you setup the forward you have the option to not retain the copy, which is the default behavior.
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This is not making any sense. I create a mailbox, test@test.com. I then create a mail forward so that any emails sent to this mailbox is forwarded to test@test2.com. The way things work out of the box is that any emails sent to test@test.com retains a copy in the Inbox and forwards a copy to test@test2.com. We don't want test@test.com to retain a copy just forward the emails to test@test2.com. But we need the test@test.com mailbox to send emails.
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Thanks for the additional details. It looks like I was wrong and there is NOT a way to delete a message with the forwarder tool. You'll need to use an email filter and choose the "Redirect to Email" option from the Actions dropdown. That will essentially make a forwarder, but it will keep the original mailbox from retaining the message.
Can you try this configuration?
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How would you create a rule for "ALL" emails? We aren't filtering one sender, it would be any and all emails sent to this mailbox needs to be forwarded......
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I'm actually not finding a way to accomplish this on my end, as any combination of global filtering still retains the message in the mailbox. You can use * in the "From contains" text box to catch everything, but there's no way to remove it automatically from he mailbox.
Maybe it would be best to just log in and delete that mailbox every so often, or setup a custom dovecot query as mentioned at https://docs.cpanel.net/cpanel/email/email-disk-usage/#remove-messages to delete those messages at regular intervals, but I just don't see how this will be possible with only the forwarder and filter tools.
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Is there a feature request in place?
There appears to be a need for this option. The option to have a mailbox, forward emails but not retain a copy in the mailbox. Users might want to forward their emails to a different email account, but not want copies left in the original mailbox. Or, they might want all emails forwarded to a different account but now and then need to log into the mailbox to set a Auto Responder, or filter, or may want to send an email that comes directly from that mailbox etc....
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I'm not seeing a specific request for this behavior in the features pile, but you're welcome to submit one if you'd like! Or I can submit one for you.
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I just submitted one. Thank you.
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Great - I'll bring that up with the team during our Friday meeting!
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Sounds good. Thank you. I forgot to add to the suggestion the main reason why I had asked about this feature/option to being with and the reason was:
"so that you can send emails (let's say for an email campaign) and any replies or emails sent to this mailbox are forwarded to another email address but the parent mailbox does not retain a copy? A mail forward would work in most cases, but in this case we would need an actual mailbox since it will be used to send out emails."
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Update - I did speak with the team about this on Friday and they don't want to make this something that users can create. The only recommendation they had was to adjust the reply-to section of the email campaign so any replies get returned to a different address.
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