Transfer from Remote cPanel Account

TI Ilumisol

• November 15, 2025 21:20

Hi, I'm trying to transfer a cPanel account with IP address, account number, and password.

All the small files in the account were successfully transferred, but now that I have to transfer an 800GB account, it's giving this error repeatedly:

"Retrying …
receiving incremental file list
Invalid log entry: [ ]
Invalid log entry: [rsync: connection unexpectedly closed (17332923098 bytes received so far) [receiver]

Invalid log entry: [rsync error: error in rsync protocol data stream (code 12) at io.c(232) [receiver=3.2.7]

Invalid log entry: [rsync: connection unexpectedly closed (4693417 bytes received so far) [generator]

Invalid log entry: [rsync error: error in rsync protocol data stream (code 12) at io.c(232) [generator=3.2.7]

"

After these errors, it just finishes the transfer, but The configuration files are included, but the boxes are not; it only lists the quantity, and only the system box is included.

Does anyone know what this is?

The machine has 6TB of storage space. Memory doesn't even reach 10% of its total 8GB. Transfer speed is around 280Mb/s.

I've already adjusted the SSH timer to 86400 to prevent the SSH connection from dropping.

• 

  TechAmigo Support

  • November 17, 2025 02:55

  Hello TI Ilumisol,

  To facilitate a smoother migration of your large cPanel account with size of 800GB, we recommend generating a backup using the --skiphomedir option. This will create the main account structure (emails, databases, DNS settings, etc.) without the large home directory, which can then be transferred separately.

  Please follow the steps below:

  Step 1: Generate the account backup on your old server. Run the following command to create the backup without the home directory. Replace username with the actual cPanel username.

  
  /scripts/pkgacct --skiphomedir username

  Step 2: Transfer the resulting backup file (usually located in /home/cpmove-username.tar.gz) to your new server using rsync or scp. After that, on the new server, restore the account using the command:

  
  /scripts/restorepkg /path/to/cpmove-username.tar.gz

  
  Step 3: Sync Your Home Directory

  Once the account is restored, you can transfer the home directory contents separately. On the old server, run:

  
  rsync -avP --progress /home/username/* root@NEW-SERVER-IP:/home/username/

  Note: This may take some time depending on the amount of data.

  
  After completing these steps, your account migration should be complete. Please let us know once you have performed these actions or if you encounter any issues.

   

  Regards,
  TechAmigo Support

   

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