URGENT: Website Down, “File Not Found,” Cannot Log In – Need Immediate Help
Hi everyone, we’re dealing with an urgent issue and really need help. Our website went down yesterday and now when we try to access it, it shows “File Not Found.” At the same time, our login credentials suddenly stopped working out of nowhere, and we are completely unable to log in to cPanel or our hosting account. The only thing we can access is the payment portal. We submitted a support ticket and received a response around 1 AM, but after replying at 7 AM we have not heard anything back and have not been able to reach a live agent at all. This is a patient-based website, so we currently have a large number of concerned and upset patients who cannot access our services, and the situation is becoming critical. If anyone has experienced something like this or knows how to regain access or escalate support faster, any guidance would be greatly appreciated as we need to get the site back up as soon as possible. Ticket #95990767
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You'll need to contact your website host for this - it's not something the makers of the software (cPanel) used by your website provider can assist with.
If you aren't sure who actually hosts your website, please see https://docs.cpanel.net/knowledge-base/cpanel-product/how-to-identify-your-hosting-provider/ for assistance
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