WHM cannot list accounts

Jo Cl

• October 09, 2026 20:39

 I've tried rebooting, restarting Database, DNS, HTTP, PHP-FPM. still no joy. What can I do?

This is the error message: A fatal error or timeout occurred while processing this directive. Failed to load cache, “/var/cpanel/features-metadata/metadata.cache”, with the error: ““/var/cpanel/features-metadata/metadata.cache” is empty. at /usr/local/cpanel/Cpanel/JSON.pm line 661.
    Cpanel::JSON::_LoadFile("/var/cpanel/features-metadata/metadata.cache", 0, 0, undef, 0) called at /usr/local/cpanel/Cpanel/JSON.pm line 571
    Cpanel::JSON::LoadFile("/var/cpanel/features-metadata/metadata.cache") called at /usr/local/cpanel/Cpanel/Features/MetadataList.pm line 274
    eval {...} called at /usr/local/cpanel/Cpanel/Features/MetadataList.pm line 274
 Cpanel::Features::MetadataList::load_cache(Cpanel::Features::MetadataList=HASH(0x41c8a80)) called at /usr/local/cpanel/Cpanel/Features/MetadataList.pm line 134
 Cpanel::Features::MetadataList::load_all(Cpanel::Features::MetadataList=HASH(0x41c8a80)) called at whostmgr/bin/whostmgr4.pl line 291
    main::listaccts("listaccts") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 428
    Whostmgr::Dispatch::_do_call("listaccts", HASH(0x41b45a0), HASH(0x41b46c0)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 183
    Whostmgr::Dispatch::dispatch("listaccts", 33, ARRAY(0x41b4648)) called at whostmgr/bin/whostmgr4.pl line 211
”. at /usr/local/cpanel/Cpanel/Features/MetadataList.pm line 276.
 at /usr/local/cpanel/Cpanel/Features/MetadataList.pm line 276.
 Cpanel::Features::MetadataList::load_cache(Cpanel::Features::MetadataList=HASH(0x41c8a80)) called at /usr/local/cpanel/Cpanel/Features/MetadataList.pm line 134
 Cpanel::Features::MetadataList::load_all(Cpanel::Features::MetadataList=HASH(0x41c8a80)) called at whostmgr/bin/whostmgr4.pl line 291
    main::listaccts("listaccts") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 428
    Whostmgr::Dispatch::_do_call("listaccts", HASH(0x41b45a0), HASH(0x41b46c0)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 183
    Whostmgr::Dispatch::dispatch("listaccts", 33, ARRAY(0x41b4648)) called at whostmgr/bin/whostmgr4.pl line 211

• 

  quietFinn

  • October 09, 2026 21:13
  • Edited

  Did you try:
  /scripts/upcp --force

  And it's always good to tell your OS and cPanel/WHM version.

   

   

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• 

  Jo Cl

  • October 09, 2026 23:28

  Thanks! I'll try that! but will wait till end of day in case of disruption... at the moment websites are still up and I'm worried about something going wrong! Will let you know how it goes.

  Yes, I should have said: AlmaLinux v8.10.0 STANDARD kvm
  cPanel Version 138.0.15

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• 

  Jo Cl

  • October 11, 2026 00:49

  /scripts/upcp --force worked!

  Thank you!

  1

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