Kyle Klotz
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Articles
Recent activity by Kyle Klotz-
How can I clear login sessions used by cPanel?
QuestionHow can I clear login sessions used by cPanel? AnswerSession files for cPanel, WHM, and Webmail are stored in the /var/cpanel/sessions directory. These files can be removed manually with th...
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How can I disable cPanel/WHM surveys?
QuestionHow can I disable the in-product cPanel and WHM surveys? AnswerThe in-product survey cannot be disabled at this time.Please consider submitting a feature request.How to submit a feature req...
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Elevation Blocker for ea-php##-php-redis packages when upgrading CloudLinux 8 to CloudLinux 9
SymptomsWhen attempting to ELevate from CloudLinux 8 to CloudLinux 9, you receive an ELevate Blocker regarding ea-php##-php-redis packages resembling the following.* 2025-11-03 11:51:32 (264) [ERRO...
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Redirected alias domains will display the primary domain's redirect in the Domains feature
SymptomsWhen both the primary domains and an alias domain are redirected, the correct redirect for the alias will be displayed in the "Redirects" feature but the "Domains" feature will list the pri...
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Restoring a backup with a new username retains the old database prefix
SymptomsAfter restoring a backup using /scripts/restorepkg --newuser, the databases for the new account are restored with the old user's database prefix. DescriptionWhen restoring a backup using...
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cPanel Server Information displays chkservd error after reboot
SymptomsFor a short time after rebooting the server, the Server Information page in cPanel will display the error “Error: The system failed to create the file “/var/run/chkservd/apache_php_fpm.lock...
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Service subdomains can still be accessed when port is blocked
Symptoms When a cPanel port such as 2083, 2087, or 2096 is blocked by the firewall, the service can still be accessed using the service subdomain (e.g. cpanel.domain.com). Description Service sub...
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Multiple SSLs can be installed on service subdomain when added as an addon domain
Symptoms The SSL for a service subdomain has been renewed, but an expired SSL is still being used. When checking in "WHM / SSL/TLS / Manage SSL Hosts," two SSLs are installed for the subdomain. D...
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"The API request failed with the following error: 500 - Internal Server Error" when adding addon domains
SymptomsAttempting to add an Addon Domain in cPanel fails with the following:CPANEL_ERROR: Error: The API request failed with the following error: 500 - Internal Server Error.Reviewing the cPanel e...
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Mail routing broken after running ELevate
Symptoms After upgrading your operating system using ELevate, entries are missing from /etc/localdomains and /etc/remotedomains causing email to not be received. Description These files are not b...