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Activity overview

Latest activity by LoadFactor
  • LoadFactor created a post,

    Conflict with ruby24: ea-ruby24-rubygem-sqlite3-1.3.13-1.el7.cloudlinux.x86_64

    Updates are failing because of this problem and I'm unsure how to resolve the issue Error: Package: 1:ea-ruby24-rubygem-sqlite3-1.3.13-1.el7.cloudlinux.x86_64 (@cl-ea4) Requires: libruby.so.2.4()(...

  • LoadFactor created a post,

    Problem with update of libxml2

    In the EA4 May 3 2023 release there was an update of ea-libxml2 from v2.10.4 to v2.11.1. I have a customer who is now getting the error XMLReader::readOuterXml(): parser error : PCDATA invalid Cha...

  • LoadFactor created a post,

    Unable to change DB User password: The request failed. (Error ID: rs5c6r)

    A customer got this when trying to change the password for a DB user. A look at the error log reveals: Cpanel::Exception::Database::Error/(XID az9mxb) The system received an error from the "MySQL"...

  • LoadFactor created a post,

    Changing contact info from shell

    We were managing a server for a client who has decided to merge his infrastructures, we are neither the old nor the new provider of servers but were managing the old server. This means the cPanel l...

  • LoadFactor created a post,

    Roundcube: "check calendar" on meeting request opens window with 500 error

    If the user presses the check calendar button, the error message is "SERVICE CURRENTLY NOT AVAILABLE!" but the calendar is working, and something is successfully accessing the calendar (see agenda ...

  • LoadFactor created a post,

    CPANEL-40473 - Autoresponder throws "Use of uninitialized value in concatenation"

    I have an autoresponder generating Perl errors and can't figure out why. The user's JSON file is valid: {"stop":1655132400,"interval":10800,"start":null} The message itself looks good, UTF-8 char...

  • LoadFactor created a post,

    AutoSSL polls for days with no result

    I'm getting AutoSSL logs with messages like this: 3:58:01 AM The queue contains a request for a certificate for "****""s website "****.****.com" (order item ID "1669*****"). The system last polled...

  • LoadFactor created a post,

    CPANEL-40668 - Case sensitivity for usernames in webmail password reset

    Please tell me this is a bug (v102.0.16): We've got a bunch of users set up with alternate emails so they can reset their mail passwords. If user abc@domain.com has abc@gmail.com for a recovery ad...

  • LoadFactor created a post,

    Change default key length for DKIM

    The default cypher for cPanel's DKIM on my servers is k=rsa; which is a 512 bit key. Google is listing this as a DKIM fail with dkim=policy (weak key) Is there any way to change the default key le...

  • LoadFactor created a post,

    CPANEL-37730 - AutoSSL can't see webmail subdomain

    I have a client with an aliased domain that has become their primary brand over the years. There's an A record in the DNS for webmail, the MX is local. Everything DNS looks perfectly normal. But i...