cPanelWilliam

  • Total activity 297
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Activity overview

Latest activity by cPanelWilliam

  • cPanelWilliam commented,

    1. Community
    2. Domain Management
    3. Stop prefixing sub-domains with www

    Hello! Unfortunately, the www alias is hard-coded into account/domain creation and there is no easy method to remove it. If you don't plan to use the www subdomains, you could also exclude them fro...

  • cPanelWilliam commented,

    1. Community
    2. Server Management
    3. WHM Service Certificate Not Renewing - cpanel store error

    Hello! The error you reported indicates that Sectigo's servers cannot accept more incoming requests at that time. The workaround in this situation would be to try rerunning the checkallsslcerts scr...

  • cPanelWilliam commented,

    1. Community
    2. Account Administration
    3. This Account has been suspended

    Hello! Can you please clarify where you're seeing that your domain is suspended? For example, is this happening when you try logging into cPanel or when you view the site in your browser? If the cP...

  • cPanelWilliam commented,

    1. Community
    2. Email
    3. config.inc roundcube

    If you cannot view the article I linked above, you can try viewing our documentation on the cpanelsync.exclude file:

  • cPanelWilliam commented,

    1. Community
    2. Account Administration
    3. Email: Too many failed attempts; WHM: Invalid login; SSH: Permission Denied

    Hello! As @ffeingol stated, the login failures were likely caused by cPHulk or CSF/LFD. I recommend reviewing the cPHulk logs ( /usr/local/cpanel/logs/cphulkd.log ) and the LFD log ( /var/log/lfd.l...

  • cPanelWilliam commented,

    1. Community
    2. Email
    3. config.inc roundcube

    Hello! Instead of placing the customizations in a different file, I recommend that you try excluding /usr/local/cpanel/base/3rdparty/roundcube/config/config.inc from being changed by cPanel updates...

  • cPanelWilliam commented,

    1. Community
    2. Databases
    3. mysql not starting

    Hello! I recommend reviewing the MySQL error log to see if it can provide further insight. As @bellwood stated, this log would usually be located in /var/lib/mysql, but it can also have other locat...

  • cPanelWilliam commented,

    1. Community
    2. Account Administration
    3. Emails quota exceeds hosting plan quota

    Hello! If your customer's email account has a large amount of email in the trash folder, this will allow them to exceed the email or account quota if your server is not configured to count trash to...

  • cPanelWilliam commented,

    1. Community
    2. File Management
    3. folders error

    Hello! Were any errors logged during the backup restoration? If so, could you post the errors to this thread? If you used WHM >

  • cPanelWilliam commented,

    1. Community
    2. Email
    3. Horde removal in version 108

    Hey @CFF volly, I would recommend opening a ticket with our team so they can take a closer look into the issue with server access. Or, if you don't have root access to the server, you can open a ti...