Alex
Brisbane, Australia
- Total activity 19
- Last activity
- Member since
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Activity overview
Latest activity by Alex-
Alex commented,
95259202 is the one where conversation on the issue(s) is going on. 95259393 was incorrectly closed as unresolved. This needs a real sitejet expert attention and cold be resolved in no time (or rai...
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Alex commented,
cPRex, agents who work on 95259393 ticket do not understand Sitejet basics. You don't need to do anything to reproduce the issues. Observing the publishing log file should be sufficient, it has all...
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Alex commented,
Ticket 95259393 is about invalid file paths. To reproduce this your developers just need to look at the publishing log files. The last response to that ticket is from a person who doesn't understan...
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Alex commented,
95259120, 95259200, 95259393
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Alex created a post,
Sitejet support
When will a qualified customer support for sitejet product be available? my sitejet instance has many issues unresolved for a week now and no one can help, as the cpanel support people are not know...
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Alex commented,
nice silence for 5 months in response
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Alex commented,
Hi cPRex, I won't start a new topic. I just wanted to express that cPanel Sitejet support does not exist. Yourself and SiteJet support team directing users to your cPanel support colleagues who unf...
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Alex commented,
Hi cPRex, the issue got resolved after updating cpanel-sitejet-plugin-1.0.1-43.44.1.cpanel.noarch plug-in to the latest version that wasn't included in the latest cpanel update. That was more of ...
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Alex commented,
Hi there, my support provider (obble.com.au) has already contacted your support and waiting for response. The problem is that if this happened now (and we restore the server backup) it will likely ...
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Alex commented,
this issue is pretty urgent. I am not able to log it in cPanel Customer Portal as I don't have access to Support ID (it is within my virtual hosting provider)