John Reyes
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Recent activity by John Reyes-
How to change the PHP version for a domain in WHM
Introduction In some circumstances, you may need to use a different version of PHP for a specific domain. You can do this using "MultiPHP Manager" in WHM. Procedure Log in to WHM as the ‘root’ u...
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Using the Transfer Tool results in: Failed to escalate to root
Symptoms Using the Transfer Tool in WHM, you may receive the following error where IPADDRESS is the IP address of the remote server: The remote basic credential check failed due to an error (Th...
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WordPress requests FTP details when updating WordPress or plugins
Symptoms You may be asked for FTP connection details when attempting to update WordPress or WordPress plugins. Description This typically occurs when scripts are being executed with the permissi...
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Can I password-protect a directory using the cPanel interface?
Question Can I password-protect a directory using the cPanel interface? Answer You can password-protect a directory using the Directory Privacy feature in the cPanel interface. This feature uses ...
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Can the Backup or Backup Wizard interfaces be used to restore from a full cPanel account backup?
Question Can the Backup or Backup Wizard interfaces be used to restore from a full cPanel account backup? Answer The Backup and Backup Wizard interfaces can only perform partial restores, such as...
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The script rpmup fails with "Error: Package: perl-Git and Error: Package: git"
Symptoms The script /usr/local/cpanel/scripts/rpmup may fail during a cPanel update with the following error: [/usr/local/cpanel/scripts/rpmup] Error: Package: perl-Git-1.7.1-9.el6_9.noarch (@cloud...
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Will AutoSSL cover service subdomains of an alias domain?
Question Will AutoSSL cover service subdomains of alias domains? Answer AutoSSL will not cover the service subdomains of an alias domain. The service subdomains are not added to the Apache Virtua...
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How can I change the backup time?
Question How can I change the backup time? Answer When backups are enabled the backup script is executed via the following cronjob: 0 2 * * * /usr/local/cpanel/bin/backup By default, this cronjo...
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The /usr/local/cpanel/scripts/check_unreliable_resolvers --notify command reported error number 1 when it ended
Symptoms You may receive a cPanel & WHM update failure notification with the following: The cPanel & WHM update process failed for the following reason:Maintenance ended; however, it did not exit c...
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How to increase the file upload size limit of File Manager
Introduction At times you may need to allow larger file uploads in File Manager. You may use the information below to increase the file upload size limit of File Manager using Max HTTP submission s...