William Del Piero cPanel Staff
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Activity overview
Latest activity by William Del Piero-
William Del Piero commented,
Hi, If the account backup is using the same storage type for email, extracting mail from the backup to restore it should be possible. For example, if the backup and current account are both using...
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William Del Piero commented,
Hi, This solution may work if both domains are on the same cPanel account. However, if both domains are on different accounts it would lead to permission issues since the mail would be owned by d...
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William Del Piero commented,
Hi, Tos We've had users in a similar situation where we were able to assist in performing a minor version downgrade, but it was more involved and required manually removing and downgrading some p...
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William Del Piero commented,
Hi, I suggest opening a ticket so the issue can be reviewed closer with access to the server. Although it may be more difficult to accomplish, it still should be possible to perform a minor MySQL...
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William Del Piero commented,
Hi, Yes that's correct, I would only suggest putting the websites behind Cloudflare. You can still use Cloudflare as the DNS provider for your domains, but you would need to manually create the D...
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William Del Piero commented,
Hi, Does the /usr/local/cpanel/bin/checkallsslcerts script produce any errors? This script should detect if the hostname SSL is invalid and attempt to replace it. If that doesn't help, can you en...
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William Del Piero commented,
Hi, Have you already checked the WP Toolkit logs to see if anything additional was logged about the issue? I believe there is also a hard coded timeout with the WP Toolkit screenshot generation t...
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William Del Piero commented,
Hi, It sounds like when you download the backup via FTP you're downloading a compressed backup. Backups generated in cPanel are compressed so they take up less space. You can often tell if a back...
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William Del Piero commented,
Hi, Have you checked the Email Deliverability interface in cPanel to confirm that the SPF, DKIM and PTR records are valid? Even if the records are enabled in cPanel/WHM, this does not necessarily...
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William Del Piero commented,
Hi, It appears that these issues are related to a recent updated pushed out by MySQL that changed the data directory. As others have mentioned here, downgrading the affected packages is the only ...