
William Del Piero cPanel Staff
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Articles
Votes on activity by William Del Piero-
How-To Resolve "ER_PASSWORD_NO_MATCH (Can't find any matching row in the user table)" when installing WordPress via WP Manager
Introduction When installing WordPress via WP Manager, you may encounter the following error: Error from MySQL query: Cpanel::Exception::Database::Error/(XID 4qqazq) The system received an error fr...
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"Can't find any matching row in the user table" when changing passwords via WHM
Symptoms When changing a cPanel user's password via WHM » List Accounts or WHM » Modify an Account, you receive a MySQL error that includes the following entry: Can't find any matching row in the u...
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How-To reboot an Amazon EC2 instance
Introduction This article aims to assist you with rebooting an Amazon EC2 instance. Procedure We recommend you reboot your EC2 instance through Amazon's console. Amazon's documentation has a step...
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How to update rDNS on a DigitalOcean Droplet
Introduction DigitalOcean utilizes your Droplet name for the PTR record and initial hostname of the server. To update your Reverse DNS, you'll have to change the name of your Droplet. Procedure Y...
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How-To Update the TLS version of your server
Introduction This article aims to assist you with updating the TLS version in-use on your cPanel server. Procedure The following documentation should assist you in adjusting the TLS ver...
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How to Migrate from Paper Lantern to Jupiter
Introduction This article aims to walk you through migrating from the Paper Lantern theme to Jupiter. Procedure There are several methods you can use to migrate to Jupiter. To migrate all account...
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Sending email from webmail times out
Symptoms When attempting to send an email via webmail, you will see "Sending Message..." for several minutes and the message will fail to send. You may also see Server Errors pop up while navigat...
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Why can’t I login with my cPanel Subaccount?
Question Why can't I log in to cPanel with the subaccount I created via "Preferences / User Manager"? Answer Subaccounts are not able to login to cPanel directly. Only the root user, resellers, o...
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"The installation process was unable to synchronize cPanel & WHM" error
Symptoms In some cases, cPanel may fail to install due to the following error: (FATAL): The installation process was unable to synchronize cPanel & WHM. Verify that your network can connect to ht...
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Why are my AutoSSL certificates stuck in the pending queue?
Question Why are my AutoSSL certificates stuck in the pending queue? Answer If you're seeing that your AutoSSL requests are stuck in the pending queue for extended periods of time, it could be ...