William Del Piero cPanel Staff
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Recent activity by William Del Piero-
Hi, Do you have the Tweak Setting "Listen on IPv6 Addresses" enabled in WHM? If so, I suggest disabling this setting, then checking if the error persists upon reboot.
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Hi, Based on the information provided, it appears that either port 25 outbound is blocked or connections to Gmail specifically are being blocked. I'd suggest checking with your hosting provider...
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Hi, Thank you for the additional details and context. Regarding the transfer issue, performing an strace on the stuck processes can help to provide insight as to why the processes are stuck. Ho...
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Hi, It is normal to see MySQL/MariaDB packages removed and re-installed when running ELevate. Since MariaDB 10.11 is supported by cPanel/WHM, having this version installed prior to ELevate should...
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Hi, For assistance with licensing issues, I recommend reaching out directly to our Customer Service team: How to Contact cPanel Customer Service Thank you,
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Hi, For the transfer issue, do the transfer logs mention any warnings or errors before the process gets stuck? If the logs aren't helpful, you could try converting the mailbox format on the large...
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Hi, The method you mentioned of provisioning a new server, then upgrading and migrating to it would work as long as the new server has a separate license while it's being upgraded and migrated to...
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Hi, The issue you reported can often be caused by network issues or authentication problems between the servers. Can you confirm if the destination server can connect to the source server on port...
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Hi, Thank you for the detailed explanation and for sharing the contents of the profile. Firstly, I'd recommend ensuring that the filename itself has the correct .json extension such as cpanel...
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Hi, Thank you for confirming that the access logs are present and showing recent activity. Since the logs appear to be updating correctly on the server, this behavior is unexpected and will requir...