William Del Piero cPanel Staff
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Articles
Recent activity by William Del Piero-
How-To Disable IPv6
Introduction If your server has broken IPv6 networking, this can lead to issues such as backup destination validation timeouts. This article will assist you with disabling IPv6 on your server. Plea...
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How-To Resolve "ER_PASSWORD_NO_MATCH (Can't find any matching row in the user table)" when installing WordPress via WP Manager
Introduction When installing WordPress via WP Manager, you may encounter the following error: Error from MySQL query: Cpanel::Exception::Database::Error/(XID 4qqazq) The system received an error fr...
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Should I modify the default system python version?
Question Should I modify the default system Python version on a cPanel server? Answer Several systems including yum rely on the default Python version. As a result, changing the default Python ve...
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How to prevent AutoSSL from following redirects in Apache includes
IntroductionWhen using an Apache include to redirect a site's traffic, additional customization is required to enable AutoSSL's DCV checks to succeed. The following procedure adds a redirect exclu...
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How-to Install Softaculous
Introduction Softaculous is third-party software, not provided or supported by cPanel. For installation instructions, you'll need to reference their documentation. Procedure The installation step...
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How-To reboot an Amazon EC2 instance
Introduction This article aims to assist you with rebooting an Amazon EC2 instance. Procedure We recommend you reboot your EC2 instance through Amazon's console. Amazon's documentation has a step...
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Why is /tmp deleted or empty?
Question Why is my /tmp partition deleted or empty? Answer One common reason this might happen is the existence of a tmpwatch cronjob. You can check for the existence of a tmpwatch cronjob by run...
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How to troubleshoot a white page in WordPress
Introduction This article aims to assist you with troubleshooting a white screen on a WordPress site. Procedure Check the site's PHP error log. The PHP error log will often contain useful inform...
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How to update rDNS on a DigitalOcean Droplet
Introduction DigitalOcean utilizes your Droplet name for the PTR record and initial hostname of the server. To update your Reverse DNS, you'll have to change the name of your Droplet. Procedure Y...
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Why are my AutoSSL certificates stuck in the pending queue?
Question Why are my AutoSSL certificates stuck in the pending queue? Answer If you're seeing that your AutoSSL requests are stuck in the pending queue for extended periods of time, it could be ...